Planning a holiday can be exciting, but sometimes circumstances change, and you may need to cancel or modify your travel plans. If you’ve booked through Love Holidays, it’s crucial to understand their cancellation policies, fees, and potential alternatives. This blog post will guide you through the process of cancelling or changing your Love Holidays booking, including insights on insurance claims and strategies to minimize financial losses.
Understanding Love Holidays’ Cancellation Process
Cancelling a holiday booking can be a straightforward process if you know the steps to follow. Love Holidays offers two primary methods for cancellation:
1. Online Cancellation
To cancel your booking online:
- Log in to your Love Holidays account on their website or app.
- Navigate to the “Manage My Bookings” or “Manage Booking” section.
- Select the booking you wish to cancel.
- Choose the “Cancel Booking” option.
- Review the cancellation quote provided, which includes a breakdown of costs and potential refunds.
2. App Cancellation
If you prefer using the Love Holidays app:
- Open the app and sign in to your account.
- Go to the “Manage Booking” section.
- Scroll down to find and select the “Cancel Booking” option.
- Review the cancellation quote and submit your request if you agree to the terms.
Cancellation Fees and Refunds: What to Expect
When cancelling your Love Holidays booking, it’s essential to understand the fees and refund policies for different components of your trip:
Flights
- 100% non-refundable from the point of booking.
Accommodations
- Refund policy depends on whether you booked a refundable or non-refundable room.
- Non-refundable rooms will not receive a refund upon cancellation.
Transfers
- Non-refundable from the point of booking.
Travel Insurance
- Can be cancelled within 14 days of booking for a full refund.
- Conditions: You must not have travelled, made a claim, or plan to make a claim.
Love Holidays Processing Fees
- £75 for package bookings
- £25 for hotel-only bookings
Exploring Alternatives to Cancellation
Before deciding to cancel, consider these alternatives:
- Change booking dates or destination: Subject to availability and Love Holidays’ policy.
- Sell your booking: Use services like SpareFare to transfer your booking to another person.
Special Circumstances: Medical Issues and Bereavement
If you need to cancel due to medical issues or bereavement, contact Love Holidays’ customer service directly. They may offer more flexible terms or waivers on a case-by-case basis.
Negotiating Cancellation Fees
While Love Holidays has standard cancellation fees, there may be room for negotiation in certain circumstances:
- Contact customer service: Explain your situation clearly, especially for medical or bereavement cases.
- Explore alternatives: Instead of cancelling, ask about modifying your booking, such as shortening the trip or changing flights.
- Be prepared to provide documentation: If citing medical reasons, have relevant documentation ready.
Claiming Cancellation Fees Through Travel Insurance
If you have travel insurance, you may be able to claim cancellation fees. Here’s how:
- Contact your insurer immediately: Inform them about the cancellation and your intention to claim.
- Gather necessary documents:
- Travel insurance policy document
- Proof of cancellation from Love Holidays
- Documentation supporting the reason for cancellation
- Receipts for non-refundable expenses
- Confirmation of cancellation and details of any refunds received
- Calculate your claim: Subtract any refunds from non-refundable expenses, up to your policy limits.
- Review policy details: Ensure you understand your coverage, limits, and exclusions.
- Submit the claim form: Fill out the form provided by your insurer and attach all required documents.
- Provide supporting documents: Include all relevant receipts, notices, and correspondence.
Making Changes to Your Booking
If you prefer to modify rather than cancel your booking, consider these options:
Hotels
- Some booking platforms allow date changes for non-refundable bookings under certain conditions.
- Changes typically must be to dates with the same or higher price.
- Original booking conditions usually remain unchanged.
Airlines
Policies vary by airline, but generally:
– Non-refundable tickets may allow changes with payment of fare differences.
– Basic Economy tickets often have limited or no change options.
– Some airlines offer same-day flight changes or standby options.
Administrative Charges
- Many airlines have eliminated change fees for most tickets, but you’ll typically need to pay any fare difference.
- Some changes made through certain channels (e.g., phone or ticket office) may incur additional fees.
Conclusion
While cancelling or modifying a holiday booking can be stressful, understanding Love Holidays’ policies and your options can help you navigate the process more effectively. Always review your booking terms carefully, consider travel insurance for added protection, and don’t hesitate to communicate directly with Love Holidays’ customer service for assistance with your specific situation. By exploring all available options, you can often find a solution that minimizes financial loss and aligns with your changing travel needs.
