In today’s digital age, managing our financial tools has become an integral part of our lives. Afterpay, a popular “buy now, pay later” service, offers its users a virtual card for seamless transactions. However, there may come a time when you need to cancel or remove your Afterpay Card. This blog post will guide you through the process, covering various scenarios and providing helpful tips along the way.
Understanding Afterpay Card Types
Before we dive into the cancellation process, it’s important to understand that there are different types of Afterpay Cards:
- Standard Afterpay Card
- Afterpay Plus Card (subscription-based)
The cancellation process may vary slightly depending on which type of card you have.
Cancelling an Afterpay Plus Card Subscription
If you have an Afterpay Plus Card subscription, follow these steps to cancel:
- Open the Afterpay app on your device
- Navigate to the “My Afterpay” section
- Tap on the settings icon in the top right corner
- Select “Manage Afterpay Plus Card”
- Look for the option to cancel your subscription
For more detailed instructions, you can refer to the Afterpay FAQs accessible from this section of the app.
Removing a Standard Afterpay Card
If you’re looking to remove a standard Afterpay Card from your account, follow these steps:
- Log in to the Afterpay app
- Go to the section where your cards are listed
- Locate the card you want to remove
- Click on the three dots next to the card
- Select the ‘Remove’ button
- Confirm your decision to remove the card
Removing Afterpay Card from Digital Wallets
If you’ve added your Afterpay Card to a digital wallet like Apple Wallet or Google Wallet, you’ll need to remove it from there as well.
Removing from Apple Wallet
For Apple devices, Afterpay provides specific instructions on how to delete the card from your Apple Wallet. Make sure to follow these instructions carefully to ensure complete removal.
Removing from Google Wallet
To remove your Afterpay Card from Google Wallet, follow these general steps:
- Open the Google Wallet app
- Find and select your Afterpay Card
- Tap on the three dots icon at the top right
- Choose “Remove payment method”
- Confirm by tapping “Yes, remove”
Alternatively, you can remove the card online:
- Go to payments.google.com
- Click on “Payment methods” on the left
- Find your Afterpay Card and click “Remove”
- Confirm by clicking “Remove” again
Cancelling Through the Afterpay Website
If you prefer to use the Afterpay website, be aware that cancelling your Afterpay Card may require closing your entire Afterpay account. Here’s how to do it:
- Visit afterpay.com and log in to your account
- Click on the “account” icon or look for profile/settings options
- Navigate to “Profile Details”
- Scroll down to find the “Close My Account” option
- Follow the on-screen instructions to confirm your decision
Important: Ensure that all amounts owed are fully paid off before closing your account.
What to Do If You Encounter Issues
If you face any difficulties during the cancellation process, don’t worry. Afterpay offers several customer support options:
- Phone Support: Call (855) 289-6014 (toll-free), but be prepared for potentially long wait times.
- Live Chat: Access this feature through the Afterpay website’s Help section.
- Email Support: Contact info@afterpay.com or security@afterpay.com for specific concerns.
- Submit a Request: Use the Afterpay Help Center to submit a detailed support request.
Final Thoughts
Cancelling or removing your Afterpay Card is a straightforward process, but it’s crucial to follow the correct steps based on your specific situation. Remember to:
- Check for any outstanding payments before cancelling
- Remove the card from all digital wallets
- Keep any confirmation messages as proof of cancellation
By following this guide, you should be able to successfully manage your Afterpay Card and maintain control over your financial tools. Always stay informed about the terms and conditions of your financial services to make the best decisions for your personal finances.
