Cancelling your energy account can sometimes be a confusing process, but with AGL, it doesn’t have to be. Whether you’re moving to a new property, switching providers, or simply need to disconnect your energy supply, this guide will walk you through the process of cancelling your AGL account step by step. We’ll cover everything from initiating the cancellation to handling final bills and avoiding unexpected charges.
Understanding the Cancellation Process
Before diving into the specifics, it’s important to understand that the cancellation process is similar for both residential and business customers. However, there are some additional steps for business customers, which we’ll address later in this post.
The Three-Day Notice Rule
One crucial piece of information to keep in mind is AGL’s three-day notice requirement:
AGL Energy requires that customers provide at least three business days’ notice to arrange the disconnection of their energy account.
This rule is in place to ensure smooth processing of your disconnection request. Failing to provide adequate notice can lead to delays and potential additional charges.
Step-by-Step Guide to Cancelling Your AGL Account
1. Contacting AGL
The first step in cancelling your account is to get in touch with AGL. You have several options:
- Phone:
- Residential customers: 131 245
- Small business customers: 133 835
- Large business customers: 1300 793 477
- Online Message: Log in to your My AGL Account or use the AGL App
- Email: customer.service@agl.com.au
- Live Chat: Available on the AGL website
2. Providing Necessary Information
When you contact AGL, be prepared with the following information:
- Your account number
- The desired disconnection date
- A forwarding address for final bills or refunds
- A final meter reading (if possible)
3. Arranging Disconnection
If you’re still at the property, you can select your disconnection date through your AGL My Account. If you’ve already moved, request the disconnection to be backdated to when you vacated the property.
4. Final Meter Reading
Providing a final meter reading ensures your final bill is accurate. If possible, take a photo of your meter and send it to AGL.
5. Confirming Cancellation
After initiating the cancellation:
- Log in to your My AGL Account to confirm the cancellation
- Check your bank statements to ensure no further debits occur
6. Paying the Final Bill
Your final bill will include any outstanding charges and disconnection fees. Pay this promptly to avoid any further complications.
Understanding Disconnection Fees
Disconnection fees can vary widely based on several factors:
- Your location
- Your specific energy distributor
- Whether a final meter read is required
- If you have a smart meter
- Whether the read is outside normal hours
- The type of connection (electricity or gas)
Fees can range from less than $12 to over $100. For example:
- In NSW, gas reconnection fees can be up to $64.94
- Electricity and gas connection/disconnection fees in NSW range from $15.07 to $63.81, depending on the distributor
To get exact fees for your situation, it’s best to contact AGL directly.
Special Considerations for Business Customers
Business customers, especially those requiring more than 250 amps or gas meter removal, should contact the following teams:
- Small business: 133 835
- Large business: 1300 793 477
- For gas meter removal: 1800 680 430
What If You’ve Already Moved?
If you’ve relocated and are still receiving bills from AGL, follow these steps:
- Contact AGL immediately through one of the methods mentioned earlier
- Provide your account number and the date you moved out
- Give a forwarding address for any final bills or refunds
- Request the disconnection to be backdated to when you left the property
- Provide a final meter reading if possible
- Confirm the cancellation through your My AGL Account
- Pay the final bill promptly
Tips to Ensure a Smooth Cancellation
- Plan Ahead: Remember the three-day notice rule and plan your cancellation accordingly.
- Document Everything: Keep records of all communications with AGL, including dates and names of representatives you speak with.
- Double-Check: After cancellation, monitor your bank statements and credit report to ensure no unexpected charges appear.
- Forward Your Mail: Ensure you don’t miss any final communications from AGL by setting up mail forwarding.
Conclusion
Cancelling your AGL energy account doesn’t have to be a stressful experience. By following this guide and being prepared with the necessary information, you can ensure a smooth transition. Remember, communication is key – don’t hesitate to reach out to AGL if you have any questions or concerns during the process. With the right approach, you can close this chapter of your energy service without any lingering issues.
