Canceling your Ambit Energy account is a simple process that can be done online, over the phone, or through email. This article will guide you through each step to ensure a smooth cancellation experience. Please note that early termination fees may apply if you are in Texas, but for other states, there are no fees for canceling your service.
Online Cancellation:
- Log in to your Ambit Energy account on their website.
- Navigate to the “My Account” section.
- From the drop-down menu, select “Cancel My Service.”
- Follow the instructions provided to terminate your service.
Phone Cancellation:
- Call Ambit Energy’s Customer Care at (877) 282-6248 during their operating hours, which are Monday to Sunday, from 7:00 a.m. to 10:00 p.m. CT.
- Inform the representative that you want to cancel your account.
- Provide the necessary account information when asked.
Email Cancellation:
- Visit Ambit Energy’s contact page on their website.
- Fill out the inquiry form with your request to cancel your service.
- Submit the form.
- Ambit Energy’s Customer Care team should respond within 48 hours. If necessary, they may request further communication through phone or email.
Cancellation Fees:
In Texas, early termination fees may apply if you cancel your Ambit Energy contract before it ends. The fees vary depending on the plan you have chosen. For example, the Ultimate Perks 24 plan incurs an early termination fee of $199, while the Secure Savings 36 plan has a fee of $299. However, if you are in any other state, there are no early termination fees for canceling your Ambit Energy service.
Refunds:
Ambit Energy has policies in place for deposit refunds and cancellation refunds.
Deposit Refunds:
Ambit Energy holds a deposit on your account, which accrues interest. For residential customers, the deposit plus interest will be credited back to the account after 12 consecutive on-time payments. For commercial customers, the deposit plus interest will be credited back to the account after 24 consecutive on-time payments. Upon cancellation, the deposit will be credited towards the final invoice, and any remaining credit will be issued via check within 30 business days after the final invoice generates.
Cancellation Refunds:
Ambit Energy does not charge a cancellation fee, so there are no direct refund-related to cancellation fees. However, if you believe you have been overcharged or are owed a refund for any other reason, it is advised to contact Ambit Energy’s Customer Care at (877) 282-6248. If you have already filed a complaint with the Public Service Commission (PSC) and are entitled to a refund, you should have received it. If you have not filed a complaint but believe you are owed money, it is recommended to contact Ambit Energy first.
In conclusion, canceling your Ambit Energy service can be done online, over the phone, or through email. Keep in mind that early termination fees may apply in Texas, and Ambit Energy has specific refund policies for deposits and other refundable situations.
