Cancel Subscription and Membership

How to Cancel an AO Order Step-by-Step




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Are you looking to cancel an order with AO? Sometimes plans change, and you may need to cancel an order for various reasons. Luckily, canceling an AO order is a straightforward process. In this article, we will guide you through the step-by-step process of canceling an AO order.

Step 1: Contact AO Customer Service

The first step to canceling your AO order is to reach out to their customer service team. You can do this by calling AO customer service at 0161 470 1200. A customer service representative will assist you in canceling your order and provide you with any necessary information.

Step 2: Cancel Online

Another convenient way to cancel your AO order is by accessing the MyAccount section on the AO website. Follow these steps:

  1. Sign in to your AO account on the AO website.
  2. Navigate to the MyAccount section.
  3. Look for the Orders option.
  4. Find the specific AO order that you want to cancel.
  5. Click on Cancel Order.
  6. Follow the prompts and provide the required information to complete the cancellation process.

Step 3: Submit the Cancellation Form

If you prefer to cancel your AO order through a formal process, you can submit the Cancellation Form on the AO website. This form allows you to provide the necessary details for canceling your order.

Step 4: Cancellation Options

The cancellation options may vary depending on the type of product you have ordered from AO. Here are some important considerations:

  • Kitchen Appliances and Selected TV, Audio, or Computing Products: If you have ordered any of these items, you can cancel your order before delivery.
  • Other TV & Entertainment, Computing, Smart Tech, Gardening, and DIY Products: If you have ordered any other items from these categories, you can refuse delivery of the product, or you can accept delivery and then arrange a collection. Both options are free of charge, and once AO receives the item back in an unused condition, you will receive a full refund.

It’s worth noting that if you try to cancel your order after 2 pm, AO will not be able to stop the delivery, and you may be charged for any amendments.

Remember to review AO’s terms and conditions and contact their customer service for any additional information or clarification on the cancellation process specific to your order.

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