If you’re considering canceling your Animal Friends pet insurance policy, it’s essential to understand the process and the company’s refund policies. In this blog post, we’ll guide you through the steps to cancel your policy and request a refund, if applicable.
Canceling Your Animal Friends Pet Insurance Policy
To cancel your Animal Friends pet insurance policy, you have three options:
- Call Them Directly: This is the recommended method. You can call Animal Friends at 0344 557 0300 to cancel your policy directly. This option allows for immediate cancellation and provides an opportunity to discuss any concerns or questions you may have with a representative.
- Cancel via Email: If you prefer to cancel via email, you can send a message to info@animalfriends.co.uk, including your account, policy, pet information, and some personal information to help the team identify your account.
- Cancel via Post: Write a letter with your policy, pet, and personal information, and send it to Animal Friends Insurance Services Limited, Animal Friends House, No. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA.
Refund Policies and Timeframes
Animal Friends Insurance policies are 12-month contracts that can be paid annually or monthly. The refund policy and timeframe depend on when you cancel your policy and whether any claims have been paid.
Cancellation Within 14 Days (Cooling-Off Period)
If you cancel your policy within 14 days of your policy start date and no claims have been paid, you can receive a full refund. Simply call Animal Friends at 0344 557 0300 or email them at info@animalfriends.co.uk to initiate the cancellation process.
Cancellation After 14 Days
If you cancel your policy after 14 days of your policy start date and no claims have been paid, you can receive a refund for any remaining time on your policy. Again, you can call Animal Friends or email them to initiate the cancellation process.
However, if you pay monthly, Animal Friends does not offer a partial or pro-rata refund. If you pay annually and cancel after 14 days, you may be eligible for a refund for the remaining time on your policy, provided no claims have been paid.
Cancellation After Renewal
If you cancel your policy after renewal and no claims have been paid, you can receive a refund for any remaining time on your policy. However, if claims have been paid, you must pay the remaining premiums for the rest of the policy year.
It’s important to note that if you cancel your policy after the 14-day cooling-off period and a claim has been paid, you will need to pay the remaining premiums for the rest of the policy year.
Additional Considerations
When canceling your Animal Friends pet insurance policy, keep in mind the following:
- Review your Policy Booklet for the ‘Cancelling your policy’ section, which outlines the specific terms and conditions regarding cancellation and refunds.
- If you have any questions or concerns, don’t hesitate to contact Animal Friends directly for clarification.
- Consider the reason for canceling your policy and explore alternative options if necessary, such as adjusting your coverage or excess levels.
