Cancelling an order with Argos is a straightforward process, but it’s crucial to follow the correct steps to ensure a smooth refund. In this comprehensive guide, we’ll walk you through the various methods to cancel your Argos order, whether online, through the app, or by contacting customer service. Additionally, we’ll dive into Argos’s refund policy, providing valuable insights to help you navigate the process seamlessly.
Cancelling Your Argos Order Online
- Visit the Argos website: Open your web browser and navigate to Argos.co.uk.
- Log into your account: Click on the “Account” button, typically located at the top right corner of the page, and sign in to your account.
- Navigate to Recent Orders: After signing in, locate the “Recent Orders” section, where you’ll find a list of your current and past orders.
- Select your order: From the list, choose the order you wish to cancel. Ongoing orders should be at the top of the list.
- Click “Cancel Order”: If your item hasn’t been delivered yet, you should see the “Cancel Order” option. Click on it to initiate the cancellation process.
Cancelling Your Argos Order via the App
- Open the Argos app: Launch the Argos mobile app on your device.
- Tap “More”: At the bottom right corner of the app, tap on the “More” button.
- Select “Order History”: From the “More” menu, choose the “Order History” option to view your recent orders.
- Select your order: Locate the order you wish to cancel from the list of recent orders and tap on it.
- Tap “Cancel Order”: On the order details page, you should see the “Cancel Order” button. Tap on it to cancel your order.
Contacting Argos Customer Service
If you’re having trouble cancelling your order online or through the app, you can contact Argos directly using their live chat service or by calling their customer support line. Be prepared to provide your order number for efficient assistance.
- Live Chat: Visit the Argos website and navigate to the “Contact us” page. From there, you can initiate a live chat with a customer service representative.
- Phone Support: Call Argos’s customer service number at +44 345 600 4408 and follow the prompts to speak with a representative.
Understanding Argos’s Refund Policy
Once your order has been successfully cancelled, Argos’s refund policy comes into play. Here’s what you need to know:
- Refund Method: If you paid with cash or a gift card, your refund will be processed in-store using the original payment method. For online or app purchases, the refund will be credited back to your original payment method.
- Refund Timeline: If the refund is processed in-store, it should be immediate. However, it may take up to 5 working days for the bank to process the refund into your account. For online or app purchases, the refund may take up to two weeks for postage time, plus an additional 5 working days for the bank to process the refund.
- Refund Confirmation: Once the refund is processed, you’ll receive a confirmation from Argos. However, Argos cannot track the progress of the refund once it’s been initiated.
If your order has been cancelled without your request, or if you encounter any issues during the cancellation or refund process, don’t hesitate to contact Argos customer service for assistance.
By following these guidelines and understanding Argos’s cancellation and refund policies, you can navigate the process smoothly, ensuring a hassle-free experience when cancelling your order and obtaining a refund.
