Are you an AT&T Prepaid customer looking to switch to a new carrier? Canceling your AT&T Prepaid service and transferring your number to a new provider can seem like a daunting task. However, with the right steps, it’s a straightforward process. In this blog post, we’ll guide you through the entire journey, from canceling your AT&T Prepaid plan to transferring your number and data to a new carrier.
Canceling Your AT&T Prepaid Plan
Before you can transfer your number to a new carrier, you need to cancel your AT&T Prepaid plan. Here’s how you can do it:
- Log into Your AT&T Account
- Visit the AT&T website or use their mobile app.
- Enter your account credentials to access your account dashboard.
- Manage AutoPay
- Navigate to the “Manage AutoPay” section.
- Select the option to “End AutoPay.”
- Confirm your action when prompted.
- Cancel Third-Party Subscriptions
- Review any third-party subscriptions associated with your AT&T Prepaid account.
- Cancel or remove these subscriptions to avoid further charges.
- Pay Any Outstanding Balance
- If you have any remaining balance on your account, you’ll need to pay it off before canceling.
- AT&T will not provide refunds for any unused balance on a prepaid plan.
- Automatic Cancellation After 60 Days
- If you don’t make any payments, your AT&T Prepaid service will automatically end 60 days after your balance runs out.
- However, it’s recommended to remove AutoPay and cancel any third-party service subscriptions before that.
Exploring Other Options
If you’re unsure about canceling your AT&T Prepaid plan, you can explore other options:
- Consider Alternative AT&T Prepaid Plans: AT&T offers various prepaid plans that might better fit your needs. Review their offerings and make the switch if necessary.
- Convert to AT&T Wireless Service: If you’re happy with AT&T’s network, you can convert your AT&T Prepaid service to a postpaid wireless plan. This allows you to keep your current number and credit any remaining prepaid balance to your new account.
Transferring Your Number to a New Carrier
Once you’ve canceled your AT&T Prepaid plan, you can initiate the process of transferring your number to a new carrier. Here’s how:
- Obtain Your Account Number and PIN
- Call AT&T Customer Care at 800.901.9878 from another phone.
- Get your AT&T Prepaid account number and PIN, which you’ll need for the transfer process.
- Request a Number Transfer PIN
- Follow the steps in the AT&T support article to request a Number Transfer PIN.
- This PIN is required to transfer your number to another carrier.
- Contact Your New Carrier
- Provide your new carrier with your AT&T Prepaid account number, PIN, and Number Transfer PIN.
- They will initiate the transfer process on their end.
- Wait for the Transfer to Complete
- The transfer process typically takes a few hours but can sometimes take up to 24 hours.
- During this time, your service with AT&T Prepaid will continue until the transfer is complete.
- Confirm the Transfer
- Once the transfer is complete, confirm that your number has been successfully transferred to the new carrier.
Things to Keep in Mind
- Remaining Balance: Any remaining balance on your AT&T Prepaid account will not be transferred to the new carrier. Use it up or request a refund before initiating the transfer.
- Data Transfer: Transferring your number to another carrier will also transfer your data, as long as the new carrier supports the same type of service (e.g., GSM or CDMA).
- Termination of AT&T Prepaid Account: After transferring your number, your AT&T Prepaid account will be terminated, and you’ll no longer have access to any remaining balance or services.
