Cancel Subscription and Membership

How to Cancel CarMax MaxCare Step-by-Step




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If you have a CarMax MaxCare warranty and would like to cancel it, the process can be done by following a few steps. In this article, we will guide you through the cancellation process to ensure a hassle-free experience.

Step 1: Contact the Dealer or Policy Administrator

To begin the cancellation process, you will need to get in touch with either the dealer you purchased the car from or the policy administrator. They will provide you with the necessary instructions and guide you through the cancellation process.

Step 2: Call Customer Service or Fill Out an Email Form

Once you have identified the contact point, you can choose between two options for cancelling your CarMax MaxCare warranty. The first option is to call their customer service team at (866) 629-0144. They will assist you with the cancellation and provide any required information.

Alternatively, you can fill out an email form to initiate the cancellation process. Check their website or contact the dealer/administrator for the specific form and instructions.

Step 3: Understand Refund Calculation and Cancellation Fee

It is important to note that if you cancel your MaxCare plan, you may be subject to a cancellation fee. The exact amount of the fee is not specified, but it will be in addition to the refund you are entitled to.

The refund will be calculated based on a pro-rata term and/or mileage. This means that the refund amount will be prorated depending on the length of time or mileage you have already used from the overall contract. Cancellations made within 30 days of purchasing the vehicle may be eligible for a full refund.

Step 4: Complete the Cancellation Process

After understanding the refund calculation and any associated fees, you can proceed with completing the cancellation process. Follow the instructions provided by the dealer or policy administrator and provide any required information.

It is important to complete all necessary steps and follow the instructions accurately to ensure a successful cancellation of your CarMax MaxCare warranty.


Canceling a CarMax MaxCare warranty is a straightforward process. By contacting the dealer or policy administrator, following the specified steps, and understanding the refund calculation and cancellation fees, you can successfully cancel your MaxCare warranty. Remember to reach out to the appropriate personnel for accurate guidance and support throughout the process.

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