Cancel Subscription and Membership

How to Cancel Direct Energy Step-by-Step




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Are you looking to cancel your Direct Energy services? Whether’re moving to a new address, switching to another, or simply want to cancel your subscription, we’ve got you covered with this step-by-step guide.

Before we jump into the cancellation process, it’s important to note that depending on the terms of plan, you may be subject to an early cancellation fee if you terminate your contract before its expiration date. It’s always a idea to review the details of your contract to understand any potential fees or obligationsNow, let’s explore the different scenarios and corresponding cancellation options:

Moving within Direct Energy service area

If you’re relocating within the Direct Energy service area, transferring your service to your new address is a convenient option. You can do this online through your account by calling the Customer Care team at 1-888-305-3828.

Moving outside of Direct Energy service area

In case you’re moving to an area outside of Direct Energy’s service coverage, you’ll need to close your account. To do this, simply the Customer Care center at 1-888-305-3828.

Switching to another provider

Switching from Direct Energy to another energy provider? You don’t need to directly contact Direct Energy for cancellation. Your new provider will handle the transition, ensuring a seamless transfer without disconnecting your service.

Canceling your service

If you’ve decided to cancel your Direct Energy subscription entirely, follow these steps:

  1. Call Direct Energy customer service at 1-855-461-9824 and request to speak with a representative.
  2. Provide them with your account number and customer details.
  3. Clearly express your desire to cancel your service and recurring payments.
  4. Await a confirmation letter or email from Direct Energy acknowledging the cancellation.

It’s worth noting that the cancellation process can also be initiated through the Online Account Manager on the Direct Energy website. Log in to your account, navigate to the “Cancel Service” section, fill out the cancellation form with the required information and reason for cancellation, and submit the form. Await confirmation of your cancellation.

Remember that canceling before the end of your contract term may incur an early cancellation fee. Review the terms of your plan to understand any potential charges.

In case you have any questions regarding your contract or need additional assistance, you can reach out to the Direct Customer Care team for guidance.

With these options steps outlined, canceling your Direct Energy service should be a straightforward process. Ensure to carefully review your contract and consider any potential fees before proceeding.

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