Cancel Subscription and Membership

How to Cancel Domestic & General Subscription and Request a Refund




If you have a Domestic & General plan and are looking to cancel it and request a refund, you have come to the right place. Domestic & General is committed to providing excellent customer service and offers two options for cancellation: by phone or by mail. Additionally, the refund process is dependent on the cooling-off period and the specific terms and conditions of your policy. Read on to discover the step-by-step guide to canceling your subscription and obtaining a refund from Domestic & General.

Cancelling Domestic & General Subscription

Step 1: Cooling-off Period The cooling-off period is a crucial factor to consider when canceling your Domestic & General plan. It is a fourteen-day period starting from the receipt of your plan documentation or from the plan’s start date. During this period, you have the right to cancel your policy and receive a refund of any fee paid.

Step 2: Phone Cancellation If you are within the cooling-off period and wish to cancel your policy, follow these simple steps:

  1. Call Domestic & General’s Customer Support team at 0800 561 4496.
  2. Ensure that you have your plan number and customer details on hand.
  3. Inform the support team of your decision to cancel your subscription and request immediate cancellation.

Step 3: Cancellation Form To cancel your subscription via mail, you will need to fill out a cancellation form. Follow these steps:

  1. Visit Domestic & General’s website and locate the cancellation form.
  2. Complete the form with all the required details.
  3. After filling out the form, mail it to the following address: Domestic & General, Leicester House, 17 Leicester Street, Bedworth, Warwickshire, CV12 8JP.

Refund Process with Domestic & General

Step 1: Within the Cooling-off Period If you cancel your Domestic & General policy during the cooling-off period, you are eligible for a refund of any fee paid. However, remember that you may need to cover any costs incurred by the company in providing the service, such as call-out charges or repairs. These charges will not exceed the price of the policy.

Step 2: After the Cooling-off Period For refunds requested after the cooling-off period, the terms and conditions of your policy will determine the refund process. Please refer to your policy documentation for detailed information on your rights, associated fees, and refund eligibility.

Step 3: Contact Domestic & General To initiate the refund process and obtain further information, follow these steps:

  1. Within the cooling-off period, call Domestic & General’s Customer Support team at 0800 561 4496.
  2. Provide them with your plan number and customer details.
  3. Request a refund and follow any additional instructions provided.

Remember, Domestic & General’s Customer Support lines are open between 8 am and 8 pm, seven days a week.

By following these steps, you can cancel your Domestic & General plan and request a refund within the applicable guidelines. For more information on the cancellation process or to inquire about specific refund details, contact Domestic & General using the provided phone number or consult your policy documentation.

Remember, Domestic & General strives to provide excellent customer service, and their representatives are there to assist you at every step of the refund and cancellation process.

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