How to Cancel EasyJet Flight Booking: Step-by-Step Guide

Canceling a flight can be a stressful experience, especially if you’re unsure about the process or potential fees involved. If you’ve booked a flight with EasyJet and need to cancel, this comprehensive guide will walk you through the steps, explain the different scenarios, and provide you with all the information you need to navigate the cancellation process smoothly.

Understanding EasyJet’s Cancellation Policy

Before we dive into the cancellation process, it’s crucial to understand EasyJet’s cancellation policy, which varies depending on when you cancel and the circumstances surrounding your cancellation.

Cancelling Within 24 Hours of Booking

If you need to cancel your EasyJet flight within 24 hours of booking, you’re in luck. EasyJet offers a full refund minus a cancellation fee during this period. However, the cancellation fee varies depending on how you choose to cancel:

• Online Cancellation: £30 per booking
• Call Centre Cancellation: £35 per booking

Cancelling After 24 Hours

If you’re cancelling more than 24 hours after booking, EasyJet’s standard policy is that you will not receive a refund. However, you may still have options:

• Change Your Flight: You can change your flight to a different date or destination by paying a flight change fee plus any fare difference.
• Special Circumstances: In certain situations, EasyJet may offer more flexibility (more on this later).

Step-by-Step Guide to Cancelling Your EasyJet Flight

1. Online Cancellation (Recommended)

1. Go to the EasyJet Website: Visit www.easyjet.com.
2. Log In: Use the email and password associated with your booking.
3. Navigate to “Manage Bookings”: Find this section in your account dashboard.
4. Select Your Booking: Locate the flight you wish to cancel.
5. Follow the Prompts: The website will guide you through the cancellation process.
6. Confirm Cancellation: Review the details and confirm your cancellation.

2. Cancellation by Phone

If you prefer to speak with a representative or are cancelling due to special circumstances:

1. Call EasyJet Customer Services: Dial +44 (0) 330 5515151.
2. Provide Booking Details: Have your booking reference and personal information ready.
3. Explain Your Situation: Clearly state your reason for cancellation, especially if it’s due to special circumstances.
4. Follow Instructions: The representative will guide you through the process.

Special Circumstances

EasyJet may offer more flexibility in certain situations:

Medical Reasons

If you need to cancel due to a serious or terminal illness:

1. Complete a Medical Declaration: EasyJet will provide this document.
2. Submit the Declaration: Send it to EasyJet for review.
3. Await Decision: EasyJet may offer a refund or flight voucher at their discretion.

Bereavement

In the event of a family bereavement:

1. Contact Customer Services: Explain your situation.
2. Provide Proof: You’ll need to submit evidence of the bereavement.
3. Discuss Options: EasyJet may offer a refund, fee waiver, or flight voucher.

Important Considerations

Flight Changes and Fare Differences

If you opt to change your flight instead of cancelling:

• You’ll need to pay a Flight Change Fee plus any fare difference.
• If the new flight is cheaper, EasyJet will not refund the difference in fares.

Missed Flights

If you miss your flight but arrive at the airport within two hours of the scheduled departure:

• You can transfer to the next available flight by paying a Rescue Fee.

EasyJet-Initiated Cancellations

If EasyJet cancels your flight:

• You can transfer to another available EasyJet flight for free.
• Alternatively, you can request a full refund.

Extraordinary Circumstances

In cases of severe weather, air traffic control strikes, or other events outside EasyJet’s control:

• EasyJet is not obligated to pay compensation under EU Regulation 261 (EC 261).
• However, you may still be entitled to a full refund if you choose not to take an alternative flight.

Tips for a Smooth Cancellation Process

1. Act Quickly: If possible, cancel within 24 hours of booking for the best refund options.
2. Keep Documentation: Save all correspondence and booking details.
3. Check Current Policies: Cancellation policies can change, so always verify the latest information on EasyJet’s website.
4. Consider Travel Insurance: For future trips, travel insurance can provide additional protection against cancellation fees.

Conclusion

Cancelling a flight is rarely a pleasant experience, but understanding the process and your options can make it less stressful. Remember, EasyJet’s policies are designed to balance customer needs with business operations. By following this guide and staying informed about the latest policies, you’ll be well-equipped to handle any flight cancellation situation with EasyJet.

Always check the EasyJet website or contact their customer service for the most up-to-date information, as policies and fees can change over time. Safe travels!