If you are no longer interested in your El Car Wash membership and would like to cancel it, follow these step-by-step instructions:
- Call Customer Service: Start the cancellation process by calling El Car Wash Customer Service at (305) 603-9565. Speak to a representative and inform them about your decision to cancel your membership. Provide your name, phone number, and fast pass number (the 11-digit number on the sticker in your windshield). The representative will guide you through the cancellation process.
- Visit a Location: Alternatively, you can visit any El Car Wash location in person. Speak with a manager, assistant manager, or sales associate and inform them about your intention to cancel your membership. Provide your name, phone number, and fast pass number. They will assist you in completing the cancellation process.
- Submit a Request Online: Another convenient option is to cancel your El Car Wash membership online. Visit the “Manage Your Account” page on the El Car Wash website. Complete the request form, ensuring that you include your name, phone number, fast pass number, and a clear cancellation request in the comments box. After submitting the form, a representative will contact you to further assist with the cancellation process.
- Send an Email: If you prefer to communicate via email, you can send a message to info@elcarwash.com with the subject “Cancel My El Car Wash Membership.” In the email, include your name, phone number, and fast pass number. Clearly state your intention to cancel your membership. A representative will respond to your email and guide you through the cancellation process.
It is important to note that El Car Wash does not offer refunds after canceling a membership. Your plan will remain active until the next billing date, but you will not receive a refund. This policy is stated on their website and is supported by a customer complaint on the Better Business Bureau website.
Remember, whether you choose to call, visit in person, submit a request online, or send an email, make sure to provide all the necessary information requested. This will help streamline the cancellation process and ensure that your El Car Wash membership is canceled successfully.
