How to Cancel Empower Bank: A Comprehensive Step-by-Step Guide

Canceling your Empower Bank subscription doesn’t have to be a daunting task. Whether you’re looking to switch to a different financial service or simply want to close your account, this guide will walk you through the process step-by-step. We’ll cover multiple methods to cancel your subscription, what happens to your account and funds after cancellation, and important considerations to keep in mind.

Methods to Cancel Your Empower Bank Subscription

1. Canceling Through the Empower Bank App

The most straightforward method to cancel your subscription is through the Empower Bank mobile app. Here’s how:

1. Download and Install the App: If you haven’t already, download the Empower Bank app from your device’s app store.
2. Log In: Open the app and log in to your account using your credentials.
3. Navigate to Profile: Tap on your profile section, usually found in the bottom right corner of the app.
4. Access Billing: Look for the “Billing” or “Manage” option under your subscription settings.
5. Close Account: Scroll to the bottom of the page and tap on the “Close Account” option. Follow the on-screen prompts to complete the cancellation process.

2. Canceling via Customer Support

If you prefer a more personalized approach or encounter any issues with the app, you can cancel your subscription through Empower Bank’s customer support:

1. Email Support: Send an email to help@empower.me with your membership details and a clear request to cancel your subscription. Empower Bank offers 24/7 email support, so you should receive a response promptly.
2. Call Customer Care: Dial (888) 943-8967 to speak with a customer service representative. Inform them that you wish to cancel your subscription, and they will guide you through the process.

3. Canceling Through the Empower Website

For those who prefer using a computer, you can cancel your subscription through the Empower Bank website:

1. Log In to the Website: Visit the Empower Bank website and log into your account.
2. Navigate to Billing Section: Look for the billing section, typically located at the top of the page.
3. Cancel Subscription: Scroll down to the bottom of the page and find the “Cancel Subscription” option. Follow the provided instructions to close your account.

What Happens After You Cancel?

Once you initiate the cancellation process, here’s what you can expect:

Premium Features

You will retain access to premium features until the end of your current billing period. Empower Bank does not offer refunds for partial months, so make the most of your subscription until it expires.

Account Access

After canceling, your account will be closed once all pending transactions have settled. Any remaining balances in your Empower Card and/or AutoSave account will be transferred to your linked external bank account.

Funds Transfer

To ensure you don’t lose access to your funds, it’s crucial to transfer any remaining balance to your external bank account before your Empower account is fully closed. Here’s how:

1. Link Your External Bank Account: If you haven’t already, link your external bank account to your Empower account. You’ll need to provide the account type, routing number, and account number.
2. Verify the External Account: You may need to verify the linked account through ACH micro-deposits. Empower will send two small deposits to your external account, which you’ll need to confirm in your Empower account.
3. Initiate the Transfer:
4. Log into your Empower account
5. Navigate to the “Banking” or “Transfer” tab
6. Select “Transfer Funds”
7. Choose your Empower account as the source and your linked external account as the destination
8. Enter the amount you wish to transfer and confirm the transaction

Remember that transfers may take a few business days to process, so plan accordingly.

Important Considerations

1. No Refunds: Empower Bank’s subscription agreement does not specify a refund policy for partial months. If you cancel mid-billing cycle, you likely won’t receive a refund for the unused portion of the month.
2. Transfer Limits: Be aware of any daily, weekly, or monthly transfer limits when moving funds from your Empower account to your external bank account.
3. Support Ticket: If you encounter any issues during the cancellation process, you can request to cancel your account through the AI assistant in the app. This will open a support ticket with Empower’s parent bank, Synapse, who will communicate with you via email to complete the cancellation.

Conclusion

Canceling your Empower Bank subscription is a straightforward process that can be done through various methods. Whether you choose to use the app, website, or contact customer support, make sure to transfer any remaining funds and take advantage of your premium features until the end of your billing cycle. By following this comprehensive guide, you can ensure a smooth transition away from Empower Bank’s services.

Remember, if you encounter any difficulties or have specific questions about your account, don’t hesitate to reach out to Empower Bank’s customer support for assistance. They’re there to help you through every step of the process.