Canceling your Enbridge Gas service might seem like a daunting task, but with the right information and approach, it can be a smooth process. Whether you’re moving, switching providers, or simply no longer need the service, this guide will walk you through the cancellation process, potential fees, and important considerations to keep in mind.
How to Cancel Your Enbridge Gas Service
There are two primary methods to cancel your Enbridge Gas service account: contacting customer support directly or submitting a formal request in writing. Let’s explore each option in detail.
Option 1: Contacting Customer Support
The quickest and most direct method is to call Enbridge Gas customer support:
- Dial 1-877-362-7434
- Service hours: Monday to Friday, 8:00 a.m. to 6:00 p.m. EST (excluding holidays)
- Navigate the automated prompts to speak with a customer representative
- Inform the representative of your intention to cancel
- Provide necessary account information for verification:
- Account number
- Name on the account
- Service address
While not mandatory, be prepared to explain your reason for cancellation if asked.
Option 2: Submitting a Formal Request in Writing
For those who prefer a paper trail, you can submit a formal cancellation request letter:
- Draft a letter stating your intent to cancel your Enbridge Gas service
- Include essential information:
- Your full name
- Account number
- Service address
- Optionally, provide reasons for service discontinuation
- Mail the letter to:
Enbridge Correspondence Department
P.O. Box 650
Scarborough, ON M1K 5E3
Pro Tip: Regardless of the method you choose, it’s wise to request written confirmation of your cancellation. This ensures you have documentation of the request and its processing.
Processing Times and What to Expect
The time it takes to process your cancellation can vary depending on your chosen method:
Phone Request Processing
- Typically initiated immediately during the call
- Cancellation usually effective within a few days to a week
- Timing may depend on when a final meter reading can be scheduled
Written Request Processing
- Can take several days to a couple of weeks
- Depends on postal delivery times and internal processing procedures
Understanding Fees and Charges
Good news! There are no specific fees for canceling your Enbridge Gas service. However, it’s important to be aware of potential charges related to account management:
Disconnection and Reconnection Fees
- If service was disconnected due to non-payment, a $33 reconnection fee (plus taxes) applies
Other Potential Charges
- Meter unlock or reactivation fees may apply in certain situations
- Non-sufficient funds (NSF) charge of $20 for returned payments
Settling Your Account: A Crucial Step
Before finalizing your cancellation, ensure all outstanding balances are settled:
- Pay any outstanding debts or arrears
- Clear unpaid balances from previous customers (if applicable)
- Review and pay your final bill
- Confirm with Enbridge Gas that all balances are cleared
Special Considerations
Moving to a New Address
If you’re relocating, provide both your move-out and move-in dates to ensure seamless service transfer.
Winter Property Management
For properties unoccupied during winter, you may need to submit a Winter Lock Letter. This is more relevant for temporary service stops rather than permanent cancellations.
Special Reconnect Order (SRO) Program
If you need to reconnect service during the winter heating season, inquire about the SRO program. While it doesn’t waive reconnection fees, it can help manage past-due balances through a payment plan.
Conclusion
Canceling your Enbridge Gas service doesn’t have to be complicated. By following these steps and being aware of potential fees and account settlement requirements, you can navigate the process with confidence. Remember to keep all documentation related to your cancellation request and final bill for your records. If you have any doubts or questions during the process, don’t hesitate to reach out to Enbridge Gas customer support for clarification.
