If you’re looking to cancel your Equinox membership, we’ve got you covered. Equinox offers three convenient methods for cancellation: in-person, by email, or by phone. Here’s a step-by-step guide on how to proceed with each option:
1. In-Person Cancellation
Visiting your local Equinox club is a straightforward way to request cancellation. Follow these steps:
- Locate your nearest Equinox club.
- Speak with a club manager to request cancellation. They will guide you through the process.
- This process may take 30 to 60 minutes, so make sure to allocate enough time for the cancellation procedure.
- Provide any necessary information requested by the manager.
- After completing the cancellation request, you should receive an email confirmation of your cancellation.
2. Email Cancellation
For a more convenient option, you can request cancellation by email. Here’s how:
- Compose an email to Cancellations@Equinox.com.
- Clearly state your request to cancel your membership.
- You may receive a follow-up email asking for more explicit reasons for your cancellation.
- Provide any additional information requested in a timely manner.
- Once all necessary information is provided, you should receive an email confirmation of your cancellation.
3. Phone Cancellation
If you prefer a more direct approach, you can cancel your Equinox membership over the phone. Follow these steps:
- Call the Equinox Concierge at 866-332-6549.
- Request to cancel your membership during the call.
- Be prepared for a conversation that may take around 20 minutes, as they will guide you through the cancellation process.
- Provide any necessary information requested by the Concierge representative.
- Once the cancellation request is finalized, you should receive confirmation either during the call or via email.
If you have an Equinox+ mobile app or bike membership, please note that you can cancel it at any time.
Termination Fee
The termination fee for cancelling an Equinox membership is not explicitly stated. However, if you are within the first year of your membership, you might be required to pay a termination fee. You can only cancel your membership within the first year if you relocate 25 miles away from a gym or have a doctor’s note stating that you cannot work out for more than six months. After the first year, you can cancel your membership without any specific reason.
It’s important to note that Equinox requires 30 days’ notice of cancellation. Even after initiating the cancellation process, you will likely pay at least one month of additional membership fees.
Freezing Your Equinox Membership
If you prefer to keep your membership but temporarily pause it, Equinox offers the option to freeze your membership for a minimum of one month and a maximum of three months. Here’s how to request a freeze:
- You can request a freeze in-person at any club in your membership class or by emailing Equinox Concierge at Concierge@Equinox.com.
- Make sure to request the freeze at least five days before the intended start date, as retroactive freezes are not permitted.
- Please note that freezing your membership might incur a fee of around $30 to $35 per month.
- Keep in mind that freezing is not available if you have a past-due/overdue balance, your membership is not in good standing with Equinox, you joined as part of a payroll deducted or subsidized corporate membership program, or you have a short-term membership.
And that’s it! By following these steps, you’ll be able to cancel or freeze your Equinox membership hassle-free. Remember to contact Equinox directly for any further inquiries or specific details regarding your membership.
