Eversource is a major energy provider serving customers across New England. Whether you’re moving, looking to change your service, or facing financial difficulties, understanding your options with Eversource is crucial. This comprehensive guide will walk you through the processes of canceling or transferring your service, switching back to Eversource’s Standard Service, and accessing financial assistance programs.
Canceling or Transferring Your Eversource Service
When it comes to ending or moving your Eversource energy or gas services, you have several options at your disposal. Let’s explore each method in detail:
1. Online Cancellation
In theory, Eversource offers an online option for managing your services:
- Log into your Eversource account
- Navigate to the section for managing moving services
- Request to stop or transfer your electric or gas services
However, it’s worth noting that some users have reported issues with the website’s reliability for these tasks. Therefore, while this option exists, it may not always be the most dependable choice.
2. Phone Cancellation
Perhaps the most straightforward and reliable method is to call Eversource directly:
- Dial 1-800-286-2000
- Inform the representative of your intention to cancel or transfer your service
- Provide necessary details such as your account information and the date you want the service stopped or transferred
This method is particularly useful if you’re moving and need to coordinate the end of service at your current location with the start of service at your new address.
3. In-Person or Written Notification
While not required, providing written notification can be helpful for documentation purposes:
- Draft a letter detailing your request to cancel or transfer service
- Include all relevant account information and dates
- Send the letter to Eversource’s customer service address
Key Considerations for Cancellation and Transfer
When managing your Eversource services during a move, keep these points in mind:
- Cancellation vs. Transfer: Technically, you don’t “transfer” your service when moving. Instead, you’ll need to:
- Inform Eversource of the last day of occupancy at your current location
- Separately, specify the first day of occupancy at your new location
- Start a new service account for the new location
- Advance Notice: While there’s no strict deadline, it’s best to notify Eversource as soon as you have your move dates to ensure a smooth transition.
- Proof of Service: When moving into a new place, you may need to show that the service is set up in your name. This can be arranged by contacting Eversource directly.
- Reliability Concerns: Given potential issues with the website, it’s recommended to call Eversource directly for the most reliable service when canceling or setting up new services.
Switching Back to Eversource’s Standard Service
If you’re currently using a third-party energy supplier and wish to return to Eversource’s Standard Service, here’s what you need to know:
The Process
- Contact Eversource: Call 800-286-2000 (or 860-947-2000 for the Hartford/Meriden area)
- Request the Switch: Inform the representative that you want to return to Standard Service
- Quick Turnaround: Eversource is required to complete the switch within two business days for residential and small business customers
Important Notes
- Billing: Your bill will be prorated to reflect the change in service
- No Eversource Fees: Switching to Standard Service doesn’t incur penalties from Eversource
- Third-Party Fees: Check with your current supplier about potential cancellation fees
Financial Assistance Programs
Eversource offers several programs to help customers facing financial hardship:
1. New Start Program
This program helps eliminate outstanding balances over 12 months. Eligibility criteria include:
- Current residential customer status
- Account balance over $100 and 60+ days overdue
- Income at or below 60% of state median income
- Eligibility for energy assistance funds
- Timely monthly budget payments
- “Good faith” payment based on payment history
2. Matching Payment Program (MPP)
Offers fixed monthly payments and matching credits to help clear past due balances. Requirements:
- Must be an Eversource electric or gas heating customer
- Apply for state or federal energy assistance
- Enroll in MPP
- Continue making payments to maintain shut-off protection
3. Flexible Payment Arrangement
Allows extended repayment of past due balances, typically up to 18 months:
- Available to all customers regardless of income
- Requires a set down payment
- Offers shut-off protection for customers making full payments
4. Discount Rate
Available for customers eligible for certain public benefits, helping to reduce monthly energy bills.
5. Winter Protection Plan
Provides shut-off protection from November 1 to May 1 for customers with financial hardship or medical protection.
6. Emergency Charitable Assistance
The Good Neighbor Energy Fund offers last-resort emergency assistance for those not eligible for state or federal energy aid.
7. Medical Protection
Prevents service disconnection for households with seriously ill members or life-threatening situations.
8. Budget Billing
Allows for fixed monthly payments with an annual settlement, helping manage seasonal cost fluctuations.
Conclusion
Navigating your Eversource energy services doesn’t have to be complicated. Whether you’re moving, switching services, or need financial assistance, Eversource offers various options to meet your needs. Remember to communicate clearly with Eversource representatives, keep documentation of all interactions, and don’t hesitate to ask for clarification on any points you’re unsure about. By understanding your options and rights as an Eversource customer, you can ensure that your energy services align with your circumstances and financial situation.
