Canceling your Fido mobile service might seem like a daunting task, but with the right information, it can be a smooth process. Whether you’re switching to another provider or simply ending your service, this guide will walk you through the necessary steps and considerations.
Understanding Your Cancellation Scenario
Before diving into the cancellation process, it’s crucial to identify which scenario applies to you:
- Porting your number to another provider
- Canceling your service without porting your number
Let’s explore each of these scenarios in detail.
Scenario 1: Porting Your Number to Another Provider
If you’re planning to keep your current phone number and transfer it to a new service provider, you’re in luck. The process is relatively straightforward:
Automatic Account Cancellation
When you port your number to a new provider, your Fido account will be automatically canceled once the porting process is complete. This means you don’t need to take any additional steps with Fido to cancel your account.
Timeline for Account Closure
The automatic closure of your Fido account typically occurs within a few hours after the porting process is completed. Many users report that their Fido accounts were closed within 2-3 hours of the number being successfully ported to the new carrier.
Verifying Account Closure
While you don’t need to contact Fido to cancel your account, you may want to confirm that it has been closed. Here are a few ways to do this:
- Wait for your Fido service to stop working, which indicates the port is complete and your account is closed.
- Contact Fido’s customer service to confirm the account closure (although this is usually unnecessary).
Scenario 2: Canceling Your Service Without Porting Your Number
If you’re not transferring your number to another provider or want to ensure your account is properly canceled, you’ll need to contact Fido directly. Here’s how:
Contact Methods
- By Phone:
- Dial 611 from your Fido mobile phone
- Call 1-888-481-3436 from any other phone
- Online Support:
- Live Chat
- Facebook Messenger
You can access these online support options through Fido’s official contact page.
Reasons for Direct Contact
Even if you’ve ported your number, contacting Fido directly can be beneficial for:
- Confirming that your account has been canceled
- Addressing any concerns about ongoing billing
- Resolving any outstanding issues or questions
Handling Financial Matters
When canceling your Fido service, there are several financial considerations to keep in mind:
Outstanding Balances
If you have an unpaid balance on your account:
- You’ll be charged for services used until the day your number was ported out or your service was canceled.
- A final bill with the adjusted balance will be generated, which can take up to 3 weeks.
Credits and Refunds
If your final bill results in a credit balance:
- For amounts between $10 and $499.99, Fido will automatically mail a cheque to the account holder at the billing address on file.
- For credit balances less than $10 or more than $500, you need to contact Fido to claim the refund.
Payment Strategies
To avoid late fees, consider these options:
- Pay the full regular charge initially, and Fido will issue a refund via cheque if you overpay.
- Wait for the final adjusted bill, but be aware of potential late fees if payment isn’t made on time.
Dealing with Device Returns
If you have a device that needs to be returned to Fido, keep these points in mind:
Return Policy
- Adhere to Fido’s specified return period to avoid being charged for the device or losing refund eligibility.
- Each provider has its own return policy, so review the terms and conditions of your contract carefully.
Missing the Return Window
If you fail to return the device within the specified period:
- Contact Fido immediately to explain the situation.
- While there are no guarantees, they may be willing to waive fees or extend the return period.
Impact on Account Cancellation
Failing to return a device can complicate the account cancellation process:
- Your account might not be fully canceled until all outstanding issues, including device returns, are resolved.
- You may need to settle any remaining balance or return the device to complete the cancellation.
Final Thoughts
Canceling your Fido mobile service doesn’t have to be complicated. By understanding the process and considering all the factors involved, you can ensure a smooth transition, whether you’re switching providers or simply ending your service.
Remember to:
- Determine whether you’re porting your number or not
- Follow the appropriate steps based on your scenario
- Address any financial matters promptly
- Handle device returns within the specified timeframe
- Confirm your account closure for peace of mind
By following this comprehensive guide, you’ll be well-equipped to navigate the cancellation process with confidence and ease.
