Canceling your electric service with FirstEnergy doesn’t have to be a complicated process. Whether you’re moving to a new location or simply switching providers, this guide will walk you through the steps to ensure a smooth transition. We’ll cover multiple methods for cancellation, important considerations, and even touch on transferring your service if that’s what you need.
Methods to Cancel FirstEnergy Service
1. Online Request
The most convenient way to cancel your FirstEnergy service is through their website. Here’s what you’ll need to do:
- Visit the FirstEnergy website
- Navigate to the move-out request section
- Prepare the following information:
- Your account number
- Service address
- Contact phone number
- Desired move-out date (when you want the service turned off)
- Mailing address for final bills and communications
2. Phone Request
If you prefer speaking with a representative, you can call the FirstEnergy Contact Center. Before calling, make sure you have the same information ready as you would for an online request.
3. Email Request
While not the fastest option, you can also submit your cancellation request via email. Keep in mind that this method may take longer to process compared to online or phone requests.
Important Considerations When Canceling
Selecting the Right Move-Out Date
When choosing your move-out date, remember:
- The earliest available date is typically one working day from your request date
- Weekends and holidays are excluded
- Service could be turned off in the morning of your selected date
- If you need electricity on your move-out day, consider setting the shut-off date to the following business day
Notice Periods
In some areas, specific notice periods apply. For example:
- In Pennsylvania (for residential customers only), any remaining occupants must be given at least 10 days’ notice before service can be terminated
Forwarding Address
Don’t forget to provide a forwarding address for your final bills and any other communications from FirstEnergy.
Transferring Your Electric Service
If you’re moving to a new address within FirstEnergy’s service area, you might want to transfer your service instead of canceling it. Here’s how to do that:
1. Notify FirstEnergy in Advance
Contact FirstEnergy at least 2-4 weeks before your move date. You can do this online, by phone, or through their website.
2. Provide Necessary Information
Be ready with the following details:
- Your current account number
- Your new address
- Desired transfer date
- Move-in date at the new location
- Updated contact information
3. Check Service Availability
Verify that FirstEnergy operates in your new area. If not, you’ll need to find a new provider.
4. Schedule Disconnection and Connection Dates
Coordinate the disconnection at your old address and the activation at your new address. It’s wise to have a slight overlap to avoid service interruptions.
5. Arrange for Final Meter Readings
Schedule final meter readings at your old residence to ensure accurate billing.
6. Update Billing Information
If you have automatic payments set up, make sure to update your billing information to avoid any issues.
7. Confirm Details Before the Move
A few days before your move, double-check that all transfer dates are accurate.
8. Follow Up After the Move
Once you’re settled in your new home, verify that all utilities are working correctly.
Understanding Early Termination Fees
If you’re canceling your service before your contract ends, you may face early termination fees (ETFs). Here’s what you need to know:
Types of ETFs
- Flat Rate: A fixed amount regardless of remaining contract time
- Monthly Rate: Calculated based on the number of months left in your contract
- Prorated Termination Fees: Decreases as the contract period progresses
- Liquidated Damages: Based on the difference between market and contracted rates
How to Determine Your ETF
- Check your contract or Electricity Facts Label (EFL)
- Contact FirstEnergy directly
- Look in your online account
State Regulations
Some states have caps on ETFs. For example, in Texas:
- Residential customers: ETF capped at $20 or 10% of remaining contract value, whichever is higher
- Small business and commercial customers: ETF capped at $50 or 20% of remaining contract value
Possible Exemptions
You might be exempt from ETFs if:
- You’re moving permanently from your service address
- You’re facing extreme financial hardship
- There’s been a death in the family
- FirstEnergy fails to uphold the contract terms
Conclusion
Canceling your FirstEnergy service doesn’t have to be stressful. By following this guide, you can ensure a smooth transition, whether you’re canceling your service entirely or transferring it to a new address. Remember to plan ahead, gather all necessary information, and communicate clearly with FirstEnergy to avoid any unexpected issues or fees.
