Canceling your water service in Fort Worth, Texas, doesn’t have to be a complicated process. Whether you’re moving to a new location or simply need to discontinue your service for any other reason, this comprehensive guide will walk you through the steps to ensure a smooth cancellation process. We’ll cover everything from contacting customer service to understanding potential fees and ensuring your final bill is accurate.
Understanding Fort Worth Water Service
Before we dive into the cancellation process, it’s important to understand that Fort Worth Water is the municipal water utility service provided by the City of Fort Worth. They are responsible for supplying clean, safe drinking water to residents and businesses within the city limits.
Steps to Cancel Your Fort Worth Water Service
1. Contact Customer Service
The first and most crucial step in canceling your water service is to reach out to Fort Worth Water Customer Service. You have two primary options for this:
- Phone: Call 817-392-4477
- This line is available Monday through Friday from 7 a.m. to 7 p.m., excluding city holidays.
- It’s the most direct method and allows you to speak with a representative immediately.
- Email: Send an email to mywateraccount@FortWorthTexas.gov
- Include “Stop Service” in the subject line to ensure your request is properly categorized.
- While convenient, this method may have a longer response time compared to calling.
2. Provide Necessary Information
When you contact customer service, be prepared to provide the following information:
- Your full name
- Account number
- Service address
- The date you want the service to be discontinued
- Your new mailing address (for the final bill)
- Any additional contact information
Having this information ready will help expedite the process and ensure accuracy in your service cancellation.
3. Request a Final Meter Reading
While not explicitly mentioned in the Fort Worth Water policies, it’s always a good idea to request a final meter reading. This ensures that your final bill will be based on your actual water usage up to the day of cancellation.
4. Understand the Deposit Refund Process
If you paid a deposit when you started your service, here’s what you need to know:
- Your deposit will be credited to your final bill.
- Any remaining balance after the final bill is settled will be refunded to you.
- For non-cash deposits, they will be released once your account has a zero balance.
5. Confirm Cancellation Details
Before ending your communication with customer service, make sure to:
- Confirm the exact date your service will be discontinued.
- Ask for a confirmation number or email for your records.
- Inquire about any final steps you need to take, if any.
Turnaround Time for Cancellation
One of the advantages of Fort Worth Water’s cancellation process is its efficiency. Typically, the service can be stopped on the date you request, provided you give them sufficient notice. There’s no mentioned delay or specific turnaround time for processing cancellation requests, suggesting that it can be handled promptly, often within the same day of your request.
Fees Associated with Cancellation
Good news for Fort Worth residents: there are no specific fees mentioned for canceling your water service. This is in contrast to some other utilities that might charge termination or administrative fees. However, it’s always a good idea to confirm this with the customer service representative when you call to cancel.
Ensuring an Accurate Final Bill
To make sure your final bill is accurate and all necessary adjustments are made, follow these additional steps:
- Keep records: Make note of the date and time of your cancellation request, along with any confirmation numbers provided.
- Take a photo of your meter: If possible, take a picture of your water meter on the day of cancellation. This can be useful if there are any discrepancies with your final bill.
- Review your final bill carefully: Once you receive it, check for any unusual charges or discrepancies.
- Follow up on your deposit: If you don’t see your deposit credited on your final bill, contact customer service for clarification.
- Update your contact information: Ensure Fort Worth Water has your new address to send any remaining refunds or correspondence.
Conclusion
Canceling your Fort Worth Water service is a straightforward process that can be completed with a simple phone call or email. By following the steps outlined in this guide, you can ensure a smooth transition and avoid any potential issues with your final bill or deposit refund.
Remember, clear communication with the customer service department is key. Don’t hesitate to ask questions or seek clarification on any part of the cancellation process. With proper preparation and attention to detail, you can cancel your Fort Worth Water service efficiently and move on to your next adventure with peace of mind.
