If you’ve subscribed to the FYE Backstage Pass VIP membership but have decided it’s not for you, canceling your subscription and requesting a refund is possible under certain conditions. In this blog post, we’ll guide you through the process of canceling your FYE Backstage Pass VIP membership and getting a refund, if applicable.
Canceling Your FYE Backstage Pass VIP Subscription
To cancel your FYE Backstage Pass VIP subscription, you have three options:
- Call Customer Service: Contact FYE Backstage Pass customer service directly at 1-877-351-2131. Their hours of operation are Monday through Friday, 9:00 AM to 11:00 PM ET.
- Email: Send an email to service@fyevip.com. Include your account information (name, address, membership number if available) and clearly state your request for cancellation.
- Mail: Write a letter requesting cancellation and include your account information. Mail it to: FYE Backstage Pass VIP, P.O. Box 41248, Nashville, TN 37204-1248.
Whichever method you choose, make sure to cancel before your next billing date to avoid additional charges. Request a confirmation of your cancellation, either in writing or by email, and keep it for your records.
Requesting a Refund for FYE Backstage Pass VIP
The ability to request a refund for your FYE Backstage Pass VIP membership is limited to the first day of your subscription. If you cancel your membership on the same day you bought it, you can visit the store where you purchased your Backstage Pass and request a refund by providing your receipt.
However, if more than one day has passed since you subscribed, the FYE Backstage Pass VIP subscription becomes non-refundable. In such cases, you can only cancel your membership to avoid future charges, but you will not be eligible for a refund.
Tips and Considerations
- Timing is crucial. Cancel before your next billing date to avoid additional charges.
- Request a confirmation of cancellation and keep it for your records.
- Note that there are two different memberships offered by FYE: Backstage Pass and Backstage Pass VIP. The instructions above primarily apply to the Backstage Pass VIP membership.
- If you encounter any issues or have additional questions, contact FYE customer service for assistance.
