Cancel Subscription and Membership

How to Cancel GEXA Energy Step-by-Step




Are you looking to cancel your GEXA Energy subscription? We understand that circumstances may change, and you need to make adjustments to your energy provider. In this article, we will guide you through the step-by-step process of canceling your GEXA Energy service.

Step 1: Contact Customer Service

The first step is to call GEXA Energy’s customer service at (866) 961-9399. When you reach out, ask to speak with a representative who can assist you with canceling your subscription. It’s essential to have your account number and customer details ready to provide to the representative.

Step 2: Request Cancellation

Once you are connected with a representative, inform them of your decision to cancel your GEXA Energy service. If you have any recurring payments set up, make sure to request their cancellation as well. The representative will guide you through the process and address any concerns or questions you may have.

Step 3: Confirmation

After requesting cancellation, you will receive a confirmation letter or email from GEXA Energy. This document will serve as proof of your cancellation and provide any relevant details regarding the termination of your service.

Alternative Method: Live Chat

If you prefer not to make a phone call, GEXA Energy offers a Live Chat feature on their website. Simply visit their website and look for the Live Chat option. Connect with a representative through the chat and explain your intention to cancel your subscription. They will assist you in the same way as the phone representative, guiding you through the necessary steps and providing confirmation.

It’s important to note that if you are enrolled in GEXA Energy’s Auto Bill Pay program, they reserve the right to cancel your participation if your payment is returned or not honored. Additionally, while there is no information available on cancellation fees for GEXA Energy, it’s recommended to inquire about any potential fees during the cancellation process.

Now that you are aware of the step-by-step process to cancel your GEXA Energy service, you can make the necessary arrangements to move forward with your decision. Remember, prompt communication with GEXA Energy’s customer service is crucial to ensure a seamless cancellation experience.

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