If you are looking to cancel your HoneyBook account, whether it’s a subscription or a free trial, the process is straightforward. Here is a step-by-step guide to help you:
For Cancelling a Paid HoneyBook Account
- Log in to your HoneyBook account.
- Click on your profile photo in the top right corner of the screen.
- Select “Company Settings” from the menu.
- Navigate to the “Membership” tab.
- Look for an option to cancel your membership.
- Follow the on-screen instructions to complete the cancellation process.
Note: If you purchased your membership through the iOS mobile app, you’ll need to cancel it via Apple’s App Store, as HoneyBook cannot cancel or provide refunds for memberships purchased through the app.
For Cancelling a Free Trial:
- If you’re on a free trial and don’t want to continue, you can simply let your trial run out, and you won’t be charged.
Contacting HoneyBook Support:
If you have any questions or need assistance during the cancellation process, you can reach out to HoneyBook’s support team by emailing concierge@honeybook.com or calling their billing inquiries phone number at 415-591-7768.
Deleting Your HoneyBook Account
After canceling your membership, you may choose to delete your HoneyBook account. However, please note that deleting your account is irreversible, and you will lose all your associated data and information.
To delete your HoneyBook account:
- Log in to your HoneyBook account.
- Click on your profile photo in the top right corner of the screen.
- Select “Company Settings” from the menu.
- Navigate to the “Membership” tab.
- Cancel your membership if you have a paid account.
- Send an email to HoneyBook’s support team at concierge@honeybook.com.
- Request the deletion of your account and provide any necessary information to verify your identity.
Data Retention Policy:
When you cancel your HoneyBook account, your data will be retained by HoneyBook for some time. However, deleting your account will result in the permanent loss of all your associated data and information. The exact duration of data retention is not specified in HoneyBook’s privacy policy.
Cancellation Fees and Refunds
There is no specific cancellation fee mentioned for HoneyBook. When you cancel your account, your subscription will be terminated at the end of your billing cycle, and you will no longer be charged a membership fee.
If you are within the 60-day period from your membership start date, you can request a refund for your HoneyBook membership. The refund will be equal to the full amount you paid and should appear in your account within 3-10 business days for credit card refunds.
To request a refund, contact HoneyBook’s support team by emailing concierge@honeybook.com or calling their billing inquiries phone number at 415-591-7768.
Please note that if you purchased your membership through the iOS mobile app, you will need to request a refund through Apple’s App Store, as HoneyBook cannot provide refunds for memberships purchased through the app.
Keep in mind that the information provided here is based on available sources, and it’s always a good idea to double-check with HoneyBook’s official website or contact their support team for the most up-to-date information regarding cancellation, account deletion, data retention, and refunds.
