How to Cancel Just Energy: Step-by-Step Guide

Canceling your energy contract with Just Energy might seem daunting, but with the right information and approach, it can be a straightforward process. This comprehensive guide will walk you through various methods to cancel your Just Energy contract, explain potential fees, and provide tips for a smooth transition to a new provider.

Understanding Your Cancellation Options

Just Energy offers several ways to cancel your contract, catering to different preferences and situations. Let’s explore each method in detail.

1. Canceling by Phone

One of the most direct ways to cancel your Just Energy contract is by phone.

• For California residents: Call 1-877-226-5368
• For all other states and provinces: Call 1-866-587-8674

When calling, follow these steps:

1. Have your account number, contract details, and personal information ready.
2. Clearly state your intention to cancel. For example: “Hello, I am [Your Name], and my account number is [Your Account Number]. I would like to cancel my contract with Just Energy.”
3. Be prepared to answer questions about your reason for canceling.

2. Canceling via Live Chat

If you prefer online communication, Just Energy’s Live Chat option is available.

1. Visit the Just Energy website and locate the Live Chat feature.
2. Have your account information and contract details ready.
3. Explain your desire to cancel the contract to the customer service representative.

3. Canceling by Email

For those who prefer written communication, email is a viable option.

1. Compose an email including:
2. Your full name
3. Address
4. Contact information
5. Contract number
6. A clear statement of your intention to cancel
7. The desired cancellation date
8. Send the email to Just Energy’s customer service email address (Note: The specific email for cancellations was not provided in the source material).

4. Canceling by Written Request

For a more formal approach, you can send a written cancellation request.

1. Draft a formal letter including:
2. Your full name
3. Current address
4. Email address
5. ZIP or postal code
6. Account number or relevant account details
7. The date of your last billing cycle or desired cancellation date
8. A request for confirmation of the cancellation
9. Send the letter to Just Energy’s address:
10. Just Energy Texas LP, 5251 Westheimer Road, Suite 1000, Houston, TX 77056

Important Considerations When Canceling

Before proceeding with cancellation, it’s crucial to understand potential fees and conditions.

Early Termination Fees

If you’re canceling before your contract term ends, you may be subject to an early termination fee (ETF). The fee structure can vary:

• Flat Rate: A fixed amount, regardless of the remaining contract duration.
• Monthly Rate: A fee based on the number of months left in your contract.
• Prorated Fee: Less common, but some contracts might prorate the fee based on remaining months.

Avoiding Early Termination Fees

There are several circumstances where you might avoid the ETF:

1. Cooling-Off Period: Cancel within three federal business days after signing the agreement.
2. Moving: If you’re moving to an area outside Just Energy’s service region, provide documentation of your move.
3. Material Changes: If Just Energy notifies you of material changes to your agreement, you have 14 days to cancel without penalty.

Steps for Penalty-Free Cancellation

1. Use the Notice of Cancellation form provided by Just Energy.
2. Call 1-866-587-8674 to request cancellation.
3. Provide necessary documentation (e.g., proof of move) via:
4. Email: customersupport@justenergy.com
5. Mail: C/O Cancellation Fee Reimbursement Program, 5251 Westheimer Road, Suite 1000, Houston, TX 77056
6. Fax: 888-548-7690

Transitioning to a New Provider

If you’re switching to a new energy provider, follow these steps for a smooth transition:

1. Notify Just Energy: Initiate the cancellation process.
2. Choose a New Provider: Select and enroll with a new energy supplier.
3. Coordinate the Switch: Your new provider will typically handle the transition coordination.
4. Record Meter Reading: On the switch day, take a photo of your meter reading for verification.
5. Review Final Bill: Ensure accuracy of your final Just Energy bill.
6. Settle Outstanding Balances: Clear any remaining balances to avoid switch delays.

Timeline for Cancellation and Transfer

• Notify Just Energy at least two weeks before your desired switch date.
• The transfer process usually takes a few business days to a week.

Conclusion

Canceling your Just Energy contract doesn’t have to be complicated. By understanding your options, potential fees, and following the proper procedures, you can navigate the process smoothly. Remember to consider your specific contract terms and circumstances when choosing the best cancellation method for you. Whether you’re moving, switching providers, or simply ending your service, this guide should help you through each step of the process.