Cancel Subscription and Membership

How to Cancel Koodo Mobile Step-by-Step




Are you looking to cancel your Koodo Mobile service? In this guide, we’ll walk you through the step-by-step process of canceling your Koodo Mobile plan. We’ll also provide information on cancellation fees, returning a phone, and obtaining a refund. Let’s get started!

Canceling Your Koodo Mobile Service

To cancel your Koodo Mobile service, you have two main options:

  1. Call Koodo Customer Support: You can cancel your Koodo Mobile contract by calling customer support over the phone. If you’re outside Canada, you can call +1 647 788 4337. If you’re in Canada, you’ll need to schedule a callback via the Koodo Assist system. Make sure to specify the date you want the cancellation to be effective when contacting Koodo.
  2. Contact Koodo through their website: Another option is to cancel your Koodo service through their website. Reach out to the Virtual Assistant on their website and schedule a callback with an agent at a time of your preference. This method allows you to conveniently initiate the cancellation process online.

Please note that cancellation fees may apply, and you will be charged the full bill for your current month.

Cancellation Fees for Koodo Mobile

The cancellation fee for Koodo Mobile varies based on your specific contract and the remaining balance on your Tab. When you cancel your Koodo Mobile service, you will need to pay off the remaining balance on your Tab, which is the amount you still owe for your device. While there is no specific cancellation fee mentioned in the available sources, you will be responsible for paying the full bill for your current month.

Returning a Phone to Koodo Mobile

If you need to return a phone to Koodo Mobile after canceling your service, follow these steps:

  1. Return within 30 days: You can return or exchange your Koodo phone within 30 days of purchase. However, it is important to ensure that the phone is in near-new condition and has the original packaging.
  2. In-store purchases: If you bought the phone in a physical store, simply take it back to the shop or retailer where you purchased it. They will assist you with the return or exchange process.
  3. Online purchases: If you bought the phone online, you will need to contact Koodo’s Web Store team to initiate the return process. You can do this by scheduling a callback through Koodo Assist. Please note that online purchases cannot be returned at Koodo shops or retail partners.

If you have enabled pre-authorized payments, any eligible refund will be processed through your pre-authorized payment method in 3-5 business days. However, if you haven’t enabled pre-authorized payments, you’ll receive the refund by cheque, which can take 30-60 days.

Canceling your Koodo Mobile service is a straightforward process. Remember to contact customer support or use their website to initiate the cancellation. Consider any cancellation fees and the remaining balance on your Tab. If you have a phone to return, follow the guidelines provided based on the type of purchase. And don’t forget to enable pre-authorized payments for faster refunds. We hope this guide has been helpful in assisting you with canceling your Koodo Mobile service.

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