Cancel Subscription and Membership

How to Cancel LADWP Service Step-by-Step




If you’re looking to cancel your LADWP (Los Angeles Department of Water and Power) service, it’s essential to follow the correct steps to ensure a smooth process. Whether you’re moving out of the area or simply no longer require their services, here is a step-by-step guide on how to cancel your LADWP service.

Option 1: Cancel Online

  1. Visit the LADWP website and navigate to the “Turn Off Service” page.
  2. Click on the “Turn Off Service” button to initiate the cancellation process.
  3. Log in to your LADWP account using your credentials. If you don’t have an online account, you may need to create one.
  4. Follow the prompted steps and provide the necessary information to cancel your service.
  5. It is recommended to give LADWP at least five days’ notice before canceling your service. If you’re moving, you may also need to provide your new address or the reason for canceling the service.

Option 2: Cancel Over the Phone

  1. Dial 1-800-342-5397 to reach LADWP Customer Care.
  2. Inform the agent or representative that you wish to cancel your service.
  3. Follow their instructions to complete the cancellation process.
  4. Remember to provide any required information, such as your account number, the date you want the service to be canceled, your full name, and your Social Security number (if required).
  5. If you’re moving, provide your new address for the final bill.

What Information Do I Need to Provide?

To cancel your LADWP service, you will generally need to provide the following information:

  1. Your account number
  2. The date on which you want the service to be canceled
  3. Your full name
  4. Your Social Security number (if required)
  5. Your new address for the final bill (if applicable)

Account Balance and Refunds

When you cancel your LADWP service, the handling of your account balance depends on whether you have a positive or negative balance:

  1. Positive Balance: If you owe money to LADWP, you will need to pay off the outstanding balance. LADWP will send you a final bill to your new address, and it’s crucial to pay it within the specified due date.
  2. Negative Balance: If LADWP owes you money, this indicates that your account was overpaid. You may be eligible for a refund. In the case of closed accounts with credit balances, LADWP customers are owed refunds that have been withheld by the company. To ensure you receive any refunds or final bills, make sure to provide your new address when canceling the service.

Remember to keep a record of any communication with LADWP regarding your account balance to avoid any issues or discrepancies.

Whether you choose to cancel your LADWP service online or over the phone, following these step-by-step instructions will make the cancelation process more straightforward and help ensure a seamless experience.

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