Cancel Subscription and Membership

How to Cancel Massage Envy Membership Step-by-Step




Massage Envy is a popular massage and skincare service that offers memberships for regular treatments. If you’re ready to cancel your Massage Envy membership, you have two main options: in-person cancellation or via email. Read on for a step-by-step guide on how to cancel your membership.

In-Person Cancellation

  1. Visit your local Massage Envy branch: Start by making a trip to your nearest Massage Envy location. This will allow you to speak directly with the staff and handle the cancellation process in person.
  2. Write a cancellation letter: Prepare a formal letter addressed to the company. Include your name, contact information, and a clear request to cancel your membership. It’s important to be specific and include all necessary details.
  3. Inquire about termination and fees: Speak to the staff and ask about the timeline for terminating your membership. Additionally, check if there are any cancellation fees associated with ending your subscription before its contract period.
  4. Request documentation: To ensure your cancellation is properly processed, ask the staff for documentation that confirms your membership cancellation. This documentation can serve as proof of your cancellation if any issues arise in the future.

Email Cancellation

  1. Compose an email: Write an email addressed to Include your full name, contact information, and a request to end your subscription. Be clear and concise in your communication.
  2. Request confirmation: Ask the company to send you a confirmation email once your cancellation is processed. This confirmation will give you peace of mind knowing that your membership has been officially canceled.

Additional Considerations

  1. Review your contract: Before attempting to cancel your Massage Envy membership, carefully read your contract for any specific cancellation procedures or additional fees. This step is essential to understand the terms and conditions associated with canceling your membership.
  2. Utilize the DoNotPay app: Alternatively, you can use the DoNotPay app, which helps manage multiple subscriptions in one place and simplifies the cancellation process for various services, including Massage Envy memberships.
  3. Processing time: The time it takes to process a cancellation request for a Massage Envy membership may vary. According to sources, it can take up to 10 days for Massage Envy to process a cancellation request after you email them the completed cancellation form. However, the actual processing time may be shorter or longer depending on various factors.
  4. Unused services or credits: After your cancellation request is processed, Massage Envy typically grants you 60 days to utilize any remaining credits. Make sure to plan accordingly and schedule any appointments before your membership ends to maximize the value of your unused services.
  5. Plan ahead: To avoid any issues or unexpected charges, initiate the cancellation process well in advance of your next billing date. This will give you ample time to complete the necessary steps and ensure a smooth cancellation process.

By following these step-by-step instructions, you’ll be well-equipped to cancel your Massage Envy membership with ease.

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