Cancel Subscription and Membership

How to Cancel Subscription and Request a Refund




In the ever-evolving world of online dating, has been a prominent player for decades. However, there may come a time when you need to cancel your subscription for various reasons. The process might seem daunting, but with the right guidance, you can smoothly navigate through it and potentially request a refund if eligible.

Canceling Your Subscription

The first step is to cancel your subscription. The process varies slightly depending on whether you’re accessing the site from a desktop or a mobile device.


  1. Log in to your account on the website.
  2. Click on your profile icon and select “Settings.”
  3. Under the “Subscription” section, click on “Manage/Cancel Membership.”
  4. Follow the on-screen instructions to complete the cancellation process.

iOS Device:

  1. Open the “Settings” app on your iOS device.
  2. Tap on your name at the top, then select “Subscriptions.”
  3. Find “” in the list of active subscriptions and tap on it.
  4. Select “Cancel Subscription” and confirm your choice.

Android Device:

  1. Open the Google Play Store app on your Android device.
  2. Tap on the three horizontal lines in the top-left corner and select “Subscriptions.”
  3. Find “” in the list of active subscriptions and tap on it.
  4. Select “Cancel Subscription” and confirm your choice.

Requesting a Refund for Your Subscription

If you believe you’re eligible for a refund for your subscription, you can request one by following these steps:

  1. Cancel Your Subscription: Ensure that you’ve canceled your subscription before requesting a refund.
  2. Contact Customer Service: Reach out to’s customer service by calling 1-800-326-5161 or using their online support form. Clearly state that you’ve canceled your subscription and would like to request a refund.
  3. Provide Evidence: has a strict refund policy, so be prepared to provide concrete evidence supporting your claim for a refund. This could include screenshots, emails, or any other relevant documentation.
  4. Be Patient and Persistent: Refund processing times may vary, so be patient and persistent in following up with’s customer service until you receive a resolution regarding your refund request.

Keep in mind that’s refund policy may vary depending on your subscription plan, the length of your membership, and the reason for requesting a refund. It’s essential to review their refund policy carefully and provide as much supporting information as possible to increase the chances of a successful refund.

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