How to Cancel Mattress Firm Order Step-by-Step

Canceling an order can be a hassle, but with the right information and steps, you can easily cancel your Mattress Firm order. Here is a step-by-step guide on how to cancel your order, whether it was made in-store or online.

1. Know the Timing: It’s important to understand that you can only cancel your Mattress Firm order before it has been shipped or delivered. Once it’s on its way, you may have to wait until it arrives and initiate a return.
2. In-Store Purchase: If you made your purchase in-store, call the salesperson at the phone number listed on your invoice. They will guide you through the cancellation process and assist you accordingly.
3. Online Purchase: If you purchased your mattress online, you can use the live chat feature available on the Mattress Firm website for assistance. The customer service team will help you cancel your order and provide any necessary information.
4. Check Order Status: Before attempting to cancel your order, check its status to ensure that it has not been shipped or is out for delivery. If it has already been shipped, you may need to wait until it arrives and initiate a return.
5. Provide Necessary Information: When contacting Mattress Firm, make sure to provide your order number and any other relevant information. This will help them locate and cancel your order more efficiently.
6. Return Policy: It’s worth noting that Mattress Firm offers a 120 Night Sleep Trial, allowing you to return the mattress within 120 nights of the original delivery date. However, it is recommended to sleep on the mattress for a minimum of 30 nights before deciding to return it. Keep in mind that a return delivery fee of $99.99 and a restocking fee (20% of the new mattress purchase price) will apply.
7. Additional Support: If you have any further questions or concerns, you can reach out to Mattress Firm’s customer service team through their Customer Service Request Form or live chat feature on their website.

Now that you have a clear understanding of the cancelation process, you can confidently cancel your Mattress Firm order if needed. Remember to provide the necessary information, check the order status, and initiate the cancelation before the mattress is shipped or delivered. Happy canceling!