If you’re looking to cancel your Monat VIP membership, it’s important to understand the process and any cancellation fees that may apply. Here is a step-by-step guide to help you navigate the cancellation process effectively:
Step 1: Review the Cancellation Policy
Before proceeding with the cancellation, it’s recommended to review the cancellation policy of Monat VIP membership. This will give you a clear understanding of any potential fees or requirements associated with the cancellation.
Step 2: Contact Monat Customer Care
There are several ways to contact Monat Customer Care to cancel your VIP membership:
- Call Monat Customer Care: Dial (888) 867-9987 and speak to a Monat representative. Inform them about your decision to cancel your VIP membership and provide any required account information.
- Email Monat: Send an email to monatsupport@monatglobal.com with your membership and account information. Clearly state your intention to cancel your VIP membership and request the cancellation.
- Live Chat: Access your VIP account on the Monat website (www.mymonat.com) and click on “Live Chat” to have a real-time conversation with a Monat representative. Request the cancellation of your membership during the chat.
Step 3: Returning Initial Order (If Applicable)
If you wish to cancel your Monat VIP membership within 30 days of receiving your first order, you may need to return the products from the initial order. Contact the Market Partner & Customer Care team before the second order has shipped to initiate the cancellation process.
Step 4: Understand Cancellation Fees
It’s important to be aware of any cancellation fees that may apply to your Monat VIP membership. These fees are dependent on the number of Flexship orders you have completed:
- $25 USD if you have only completed the enrollment order.
- $19 USD if you have completed the enrollment order and one additional Flexship order.
- If you have completed three or more qualified Flexship orders, you can cancel your membership without incurring a cancellation fee.
Make sure to check the specific cancellation fee based on the date of your enrollment, as these fees apply to VIP customers who enrolled after March 1, 2022.
Step 5: Refund Policy
Monat offers a refund policy for VIP customers. Here are the key details:
- 30-Day Money-Back Satisfaction Guarantee: If you are not satisfied with any Monat product you purchase, you can return the unused portion of the product within 30 days for a full refund of the purchase price (less shipping and handling charges).
- After 30 days: Monat provides a 90% refund of the purchase price (excluding shipping and handling charges) for all unopened and unused products. Returns on eligible items are accepted within 90 days of receipt.
Step 6: Additional Information
Keep in mind that VIP customers must call Market Partner and Customer Care to cancel their membership, as online cancellation is not available. It’s recommended to retain any relevant documentation or confirmation numbers related to your cancellation for future reference.
By following these steps, you can cancel your Monat VIP membership with ease. Remember to review the cancellation policy, contact Monat Customer Care, return any applicable initial orders, and understand the cancellation fees and refund policy. Take control of your membership and make informed decisions about your Monat VIP membership.
