Canceling your Nest Aware subscription might seem daunting, but it doesn’t have to be. Whether you’re looking to switch plans or simply no longer need the service, this guide will walk you through the process step-by-step. We’ll cover everything from cancellation methods to what happens after you cancel, ensuring you have all the information you need to make an informed decision.
Methods to Cancel Nest Aware Subscription
Depending on how you originally purchased or manage your subscription, there are several ways to cancel your Nest Aware subscription. Let’s explore each method in detail.
1. Using the Google Home App
The Google Home app is the most straightforward method for many users:
- Open the Google Home app on your smartphone.
- Navigate to the settings menu.
- Select “Subscriptions.”
- Choose the Nest Aware subscription you want to cancel.
- Follow the prompts to confirm the cancellation.
2. Using the Nest App
If you prefer using the Nest app, follow these steps:
- Open the Nest app.
- Tap on the gear-shaped settings icon at the top right corner.
- Scroll down and select “Nest Aware.”
- Tap on “Manage subscription.”
- Select the three-dot menu next to the subscription you want to cancel.
- Choose “Cancel subscription” and confirm your decision.
3. Using Google Play
For Android users who purchased through Google Play:
- Open the Google Play Store app.
- Tap on your profile icon at the top right.
- Select “Payments & subscriptions.”
- Choose the Nest Aware subscription from the list.
- Tap on “Manage” and then “Cancel subscription” to confirm.
4. Canceling Through a Partner
If you purchased your Nest Aware subscription through one of Google’s partners, you’ll need to contact the partner directly to cancel the subscription. This process may vary depending on the partner, so be prepared to provide your account details and subscription information.
5. For Older Accounts or Specific Issues
If you have an older account or encounter any issues during the cancellation process, don’t hesitate to contact the Google Nest support team directly. They can assist you with canceling your subscription and address any concerns you might have.
What Happens After You Cancel?
Understanding the implications of canceling your Nest Aware subscription is crucial. Here’s what you need to know:
Video History
- You’ll retain access to your Nest Aware services, including video history, until the end of your current billing cycle.
- Once the billing cycle ends, you’ll lose access to the recorded video history.
- Any manually saved video clips or timelapses will remain available, but the rest of the recorded video history will be erased.
Saved Clips
It’s essential to save any important video or sound detection clips before canceling your subscription. These will be deleted once the subscription ends, so take the time to review and save anything you want to keep.
Data Retention
There is no retention period for video history after the subscription ends. The data is deleted immediately once the subscription is canceled or lapses, so be sure you’ve saved everything you need.
Other Features
You’ll also lose access to premium features such as:
– Familiar Faces
– Sound detection
– Advanced intelligent alerts
Basic Features After Cancellation
Even after canceling your Nest Aware subscription, you can still use some basic features of your Nest devices:
- Live video streaming
- Viewing live footage from Nest cameras and doorbells
- Basic motion alerts (though less advanced than with the subscription)
However, you’ll no longer have access to:
– Extended video history
– Smart alerts
– Familiar faces detection
– 24/7 video recording
Refund Policies
The refund policy for Nest Aware subscriptions varies depending on which generation of the service you’re using:
Nest Aware 1st Gen
- If you cancel mid-billing cycle, you’re eligible for a prorated refund.
- The refund covers the period from the day after cancellation through the remainder of your billing cycle.
Nest Aware 2nd Gen
- You can stop auto-renewal, but you won’t receive a refund even if you cancel during your current billing cycle.
- You’ll continue to have access to Nest Aware until the end of your current billing cycle.
Pre-paid Subscriptions
- If you have a pre-paid Nest Aware subscription (often included with camera bundles), you won’t receive a refund if you cancel.
- These pre-paid subscriptions are non-refundable.
Conclusion
Canceling your Nest Aware subscription is a straightforward process, but it’s important to understand the implications. Remember to save any important data before canceling, and consider the features you’ll be losing. If you’re unsure about canceling, you might want to explore other Nest Aware plans that better suit your needs.
By following this guide, you can make an informed decision about your Nest Aware subscription and navigate the cancellation process with confidence. Whether you’re looking to save money or simply no longer need the service, you now have all the information you need to proceed.
