Cancelling a broadband service can often be a daunting task, filled with potential pitfalls and unexpected fees. If you’re considering cancelling your NOW TV Broadband service, this guide will walk you through the process, helping you understand your options and avoid any unnecessary charges.
Understanding Your Contract Status
Before initiating the cancellation process, it’s crucial to determine your current contract status. This information will significantly impact the cancellation process and any potential fees you might incur.
Out of Contract
If you’ve completed your minimum contract term, you’re in a favorable position. You can cancel your service without incurring any early termination charges. This flexibility allows you to switch providers or discontinue your service with minimal hassle.
In Contract
If you’re still within your minimum contract term, cancellation becomes more complex. Early termination fees will likely apply, which can be substantial depending on the remaining duration of your contract and your specific package.
Cancellation Methods
NOW TV offers multiple ways to cancel your broadband service, catering to different preferences and situations.
Phone Cancellation
The most direct and efficient method is to call NOW TV’s customer service at 03300 412473. Their lines are open from 8am to 8pm, seven days a week, ensuring you can reach them at a convenient time.
Email Cancellation
For those who prefer written communication, you can initiate the cancellation process by emailing updatemyaccount@nowtv.com. However, be prepared for a potential follow-up phone call to verify your identity and confirm the cancellation details.
The Cancellation Process
1. Gather Your Account Information
Before contacting NOW TV, have your account details ready. This includes your account number, personal information, and any relevant contract details.
2. Contact NOW TV
Choose your preferred method (phone or email) and reach out to NOW TV. Clearly state your intention to cancel the service.
3. Discuss Your Options
If you’re still in contract, the customer service representative may offer alternatives to cancellation, such as package downgrades or temporary discounts. Consider these options carefully, but don’t feel pressured to accept if cancellation is your preferred course of action.
4. Understand the Fees
If you’re cancelling mid-contract, ask for a detailed breakdown of any early termination fees. These fees can range from £16.57 to £18.32 per month for the remaining contract period, rounded up to the nearest 25p.
5. Confirm the Cancellation Date
NOW TV requires a 31-day notice period for cancellations. Ensure you understand when your service will officially end and when your final bill will be processed.
Special Circumstances
Moving Home
If you’re relocating, contact NOW TV to check if your current package is available at your new address. If it’s not, you may need to cancel or modify your service.
Bereavement
In the unfortunate event of cancelling due to bereavement, NOW TV has a dedicated team to handle these sensitive situations. Contact them at 03303 323 031 for specialized assistance.
Pre-Installation Cancellation
If you’ve signed up for NOW TV Broadband but haven’t had it installed yet, you can still cancel without incurring charges. However, you must act quickly:
- Contact NOW TV before 3 pm on the day before your scheduled installation or service activation.
- Use the same contact methods (phone or email) as mentioned earlier.
- Clearly state that you wish to cancel the service before it goes live.
By adhering to this deadline, you can avoid any charges or complications associated with a live service cancellation.
Final Thoughts
Cancelling your NOW TV Broadband doesn’t have to be a stressful experience. By understanding your contract status, choosing the right cancellation method, and being aware of potential fees and notice periods, you can navigate the process smoothly. Remember, clear communication with NOW TV’s customer service team is key to ensuring a hassle-free cancellation experience.
Whether you’re switching to a new provider, moving to an area without NOW TV coverage, or simply deciding to discontinue your broadband service, this guide should help you make informed decisions and take the necessary steps with confidence.
