So, you’ve placed an order on Shein, but something’s not quite right. Maybe the items didn’t meet your expectations, or perhaps you’ve changed your mind. Don’t worry – canceling or returning your Shein order is a straightforward process, and we’re here to walk you through it step-by-step.
Canceling Your Shein Order
If your order hasn’t shipped yet, canceling is a breeze. Here’s how:
Step-by-Step Guide to Cancel a Shein Order
- Log in to Your Account: Access your Shein account on the website or mobile app.
- Navigate to “My Orders”: Locate the order you wish to cancel.
- Click “Cancel Order”: If the order is still processing, you’ll see a “Cancel Order” button. Click it.
- Select a Reason: Choose the appropriate reason for cancellation from the drop-down menu.
- Submit Your Request: After selecting the reason, click “Submit” to finalize the cancellation.
- Await Confirmation: Shein will send you an email confirming the cancellation and any applicable refund details.
Refund Options for Canceled Orders
When canceling a Shein order, you have two refund options:
- Refund to Your Shein Wallet: The refunded amount will be credited to your Shein Wallet, which you can use for future purchases.
- Refund to Your Payment Method: Alternatively, the refund can be processed back to your original payment method.
Returning Your Shein Order
If your order has already shipped, you can still return the items, provided they meet Shein’s return policy criteria.
Shein’s Return Policy Explained
- Return Window: In the US, Shein accepts returns within 30 days of receipt for most items in new condition. In the UK, the return window is 14 days.
- Condition: Items must be unworn, unwashed, and with all original tags and packaging intact.
- Refund Processing Time: Once Shein receives and inspects the returned items, refunds are typically processed within 3-5 business days.
Step-by-Step Guide to Return a Shein Order
- Log in to Your Account: Access your Shein account on the website or mobile app.
- Navigate to “My Orders”: Find the order containing the item(s) you wish to return.
- Select “Return or Exchange”: Click the “Return or Exchange” button next to the corresponding item(s).
- Choose a Reason and Return Method: Select the reason for the return and your preferred return method (original shipping or self-paid return).
- Print the Return Label: If you choose the original shipping method, Shein will provide a return label for you to print and attach to the package.
- Package the Item(s): Securely package the item(s), including all original tags and packaging.
- Ship the Return: Drop off the package at the designated shipping carrier.
- Track Your Return: You can monitor the status of your return on the “My Orders” page.
Exchanging Items on Shein
If you’d like to exchange an item for a different size or color, the process is similar to returning an order. Simply follow the steps above, but instead of selecting “Return,” choose the “Exchange” option. Shein will provide instructions on how to proceed with the exchange.
Contacting Shein Customer Service
If you encounter any issues with canceling or returning your Shein order, don’t hesitate to reach out to their customer service team. They’re available via email, live chat, or phone to assist you with any questions or concerns.
By following these step-by-step guides and understanding Shein’s policies, you can navigate the cancellation or return process with confidence, ensuring a hassle-free shopping experience.
