Peloton’s rise in popularity has been remarkable, with its immersive fitness experience and cutting-edge technology. However, life circumstances may necessitate canceling or seeking a refund for your Peloton membership. This blog post will guide you through the process, ensuring a seamless transition.
Canceling Your Peloton Membership
The first step is to identify the type of membership you have:
Peloton App Membership (iOS Devices)
- Go to your device’s Settings
- Click on your name
- Select “Subscriptions”
- Choose Peloton
- Click “Cancel Subscription”
Peloton All-Access Membership (Bike, Bike+, Tread, or Guide)
- Log into your Peloton account
- Click on the “Account” tab
- Select “Cancel Membership”
- Follow the on-screen instructions
Peloton App Membership (Android Devices)
- Tap “Menu” and then “Payments & Subscriptions”
- Select “Subscriptions”
- Choose the Peloton subscription
- Tap “Cancel subscription”
Requesting a Refund for Your Peloton Membership
Peloton’s return policy varies depending on the region and the type of product or service. Generally, Peloton offers a 30-day return policy for new Peloton products and accessories, provided they are unworn, unwashed, and with tags attached.
However, the refund policy for Peloton memberships is not explicitly stated. To request a refund for your Peloton membership, you’ll need to contact Peloton Member Support directly. They can provide you with the most accurate and up-to-date information regarding membership refunds based on your specific situation.
Contact Peloton Member Support
Peloton offers multiple channels for contacting their Member Support team:
- Phone: Call their toll-free number at (866) 679-9129 or the Customer Service number at (646) 277-4497.
- Email: Send your inquiry to support@onepeloton.com, including details like your order number, device number, and any relevant images or videos.
- Live Chat: Access the live chat feature by clicking on ‘Chat with support’ on their website during business hours (Monday to Friday, 9 AM to 8 PM EST).
Canceling or obtaining a refund for your Peloton membership may be necessary due to various circumstances. By following the steps outlined in this blog post, you can ensure a smooth process. Remember, contacting Peloton Member Support directly is crucial for accurate information regarding membership refunds.
