Joining a gym or leisure center is often an exciting step towards a healthier lifestyle, but circumstances may arise when you need to cancel your membership. If you find yourself in a situation where you need to terminate your Places Leisure membership, it’s essential to understand the process and your rights. In this blog post, we’ll guide you through the steps to cancel your membership and discuss the possibilities of obtaining a refund for any unused fees.
Understanding Places Leisure’s Cancellation Policy
Before diving into the cancellation process, it’s crucial to familiarize yourself with Places Leisure’s cancellation policy. According to their terms and conditions, you need to provide one full calendar month’s notice, which will be calculated from the first day of the following month after you submit your notice.
For example, if you submit your cancellation request on May 15th, your notice period will begin on June 1st, and your membership will be canceled effective July 1st. During this notice period, you will still be required to pay your membership fees, even if you do not use the facilities or services.
Step-by-Step Guide to Canceling Your Membership
To cancel your Places Leisure membership, follow these steps:
- Contact the Payments Team: You can reach out to Places Leisure’s payments team by sending an email to placesleisure@harlandsgroup.co.uk or calling 01444 221052.
- Provide Your Membership Details: When contacting the payments team, clearly state that you want to cancel your membership. Be prepared to provide your membership number and the name of your leisure center.
- Wait for Confirmation: After submitting your cancellation request, wait for confirmation from Places Leisure that your membership has been successfully canceled.
- Cancel Your Direct Debit: Once you receive confirmation of your membership cancellation, you can proceed to cancel your Direct Debit instruction at your bank. This will prevent any further payments from being taken after the notice period ends.
It’s important to note that if you cancel your Direct Debit instruction without providing the required notice, Places Leisure reserves the right to take legal proceedings against you. Therefore, it’s crucial to follow the proper cancellation process outlined above.
Obtaining a Refund for Unused Membership Fees
While Places Leisure’s standard policy is to charge membership fees during the notice period, there may be circumstances where you could be eligible for a refund for any unused fees. Here are a few scenarios where you might be able to request a refund:
- Cancellation Within 14 Days of Signing the Contract: If you cancel your membership within 14 days of signing the contract and have not used the membership, you may be eligible for a full refund of all monies received, minus standard charges and access card fees.
- Exceptional Circumstances: In exceptional circumstances, such as injury or medical conditions that prevent you from using the services on an ongoing basis, Places Leisure may allow you to freeze your membership for an agreed period. In such cases, you may be eligible for a refund or credit for the unused portion of your membership fees.
- Corporate Membership Cancellation: If you are a corporate member and your employer cancels your corporate membership due to a change in your employment status, Places Leisure will contact you to discuss your options, which may include a refund or credit for any unused fees.
To request a refund, you will need to contact Places Leisure’s payments team and provide supporting documentation or evidence for your specific situation. It’s important to note that refunds are not guaranteed and will be evaluated on a case-by-case basis according to Places Leisure’s policies.
Canceling your Places Leisure membership doesn’t have to be a daunting task. By following the proper steps outlined in this blog post and understanding your rights as a member, you can smoothly navigate the cancellation process. Additionally, in certain circumstances, you may be eligible for a refund for any unused membership fees. Remember to review the terms and conditions of your membership agreement carefully and communicate clearly with Places Leisure’s team to ensure a seamless experience.
