Cancel Subscription and Membership

How to Cancel Rocksbox Step-by-Step




Are you considering canceling your Rocksbox subscription? Don’t worry, we’ve got you covered. In this step-by-step guide, we will walk you through the different options available to cancel your Rocksbox subscription hassle-free.

Option 1: Return Your Rocksbox Set

To initiate the cancellation process, it is important to return your Rocksbox set before your next billing date. By doing so, you can avoid any additional membership fees. Simply follow the instructions provided on the Rocksbox website to complete the return process.

Option 2: Manage Your Membership Online

Another convenient way to cancel or pause your Rocksbox subscription is by managing it online. Start by logging into your Rocksbox account and navigate to “My Account” and then “Account Details.” From there, select “Manage My Membership” and follow the prompts to cancel your subscription.

Option 3: Call Customer Service

Sometimes, a direct conversation can simplify the cancellation process. If you prefer speaking with a representative, you can call the Rocksbox customer service number at 1-877-478-0450. Ensure you have your membership number and customer details ready to provide when prompted to cancel your subscription.

Option 4: Send an Email

For those who prefer written communication, you can send an email to to request a cancellation. Make sure to your full name and membership number in the email to facilitate the process.

Remember, it is crucial to cancel your subscription before your next billing date to avoid any additional membership fees.

Cancellation Fees and Refunds

When it comes to cancellation fees, Rocksbox does not charge any fee for canceling your subscription. However, if you fail to return your Rocksbox set before the next billing date, you may incur additional membership fees.

As for refunds, the process may vary depending on the circumstances:

  • Gift Memberships: If you received a Rocksbox membership as a gift and it has not been redeemed, you may qualify for a full refund. To request a refund, reach out to Rocksbox customer service at
  • Shop Now Orders: If you made a purchase through the Rocksbox Shop Now feature and wish to return the item, you can do so within 30 days of purchase for a full refund. Follow the instructions provided on the Rocksbox website to initiate the return process.
  • Membership Cancellation: If you decide to cancel your Rocksbox membership and request a refund, ensure you return your Rocksbox set before the next billing date. This will help you avoid additional membership fees. Once the set is returned, contact Rocksbox customer service to request your refund.

In conclusion, canceling your Rocksbox subscription doesn’t have to be a stressful process. By following the options outlined above, you can cancel your subscription smoothly and avoid any additional fees. Remember to communicate your cancellation request before your next billing date to ensure a seamless cancellation experience.

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