Are you looking to cancel your Rogers services? Whether you’re looking to cancel your wireless, internet, TV, or home phone service, this step-by-step guide will walk you through the process. Keep in mind that if you have a contract with Rogers, there may be early cancellation fees involved. It’s recommended to contact Rogers customer support to confirm the exact fees applicable to your situation.
Step 1: Gather Information
Before you contact Rogers to cancel your services, make sure you have the following information ready:
- Your Rogers account number or phone number associated with the account.
- The reason for your cancellation (e.g., switching providers, moving out of the area, etc.).
- Any relevant documents, such as a receipt or bank statement, if applicable.
Step 2: Contact Rogers Customer Support
To cancel your Rogers services, you will need to contact their customer support directly. Here are the contact numbers for various Rogers services:
- Rogers Wireless: Call 1-855-381-7834
- Rogers Internet: Call 1-855-201-9547
- Rogers TV: Call 1-877-457-7592
- Rogers Home Phone: Call 1-866-868-4095
You can also try reaching out to Rogers customer support through text, social media, or email. However, calling their customer support number is recommended for a quicker process, as you can directly speak to a representative who will file the cancellation request immediately.
Step 3: Speak to a Rogers Representative
When you get connected to a Rogers representative, explain that you would like to cancel your services. Provide them with the necessary information, such as your account number or phone number, and the reason for your cancellation.
Step 4: Discuss Early Cancellation Fees (if applicable)
If you have a contract with Rogers and are canceling before the end of the term, there may be early cancellation fees involved. The fees vary depending on the service and the number of months left in the term. For example, for a two-year bundle, the early cancellation fee can be up to $400 within the first year and up to $200 for the second year. For internet and cable TV services, the fee is $10 per month left in the term, with a maximum of $200 in the first year and $100 in the second year.
Step 5: Request a Refund (if applicable)
Depending on the circumstances, you may be eligible for a refund when canceling your Rogers services. If you cancel your smartphone plan in the middle of a billing period, you’ll receive a prorated refund for the monthly fees. The refund is typically issued by check and may take 4 to 6 weeks to process.
Rogers also offers a 30-Day Satisfaction Guarantee for their wireless services. If you’re not 100% satisfied, eligible fees will be refunded if you cancel all of your wireless services within the first 30 days. Make sure to return any devices bought from Rogers in complete and original condition for the refund to be processed.
It’s important to note that fees and refund policies may vary depending on your specific contract terms and location. It’s always recommended to contact Rogers customer support for the most accurate information regarding cancellation fees and refunds.
In conclusion, canceling your Rogers services can be done by contacting their customer support directly. Be prepared with your account information, discuss any early cancellation fees, and inquire about possible refunds. Remember to return any devices as required for a refund to be processed.
