Cancel Subscription and Membership

How to Cancel Segpay Subscription Step-by-Step




Are you looking for a step-by-step guide on how to cancel your Segpay subscription? Look no further. In this article, we will provide you with the necessary information and instructions to cancel your Segpay subscription hassle-free. We will also address any possible refund options available to you.

Canceling Your Segpay Subscription

To cancel your Segpay subscription, you have several options available to you:

  1. Self-Service Portal: Visit the Segpay Consumer Self-Service Portal at and enter at least two out of the three available types of search criteria (Credit Card, Email Address, or Purchase ID) to locate your transaction. Once you find your subscription, select the “Cancel” option and follow the instructions provided.
  2. Phone: You can call Segpay’s customer service to cancel your subscription. If you are a U.S. customer, dial 1-866-450-4000. For international customers, dial +1-954-414-1610. Make sure to have your account information ready before making the call.
  3. Email: Send an email to requesting the cancellation of your account and billing. Include your account information in the email and ask for a receipt, email, or confirmation number as proof of cancellation.
  4. Webchat: Visit the Segpay Self Service Portal, scroll down, and click on the “Chat with us” option at the bottom of the screen. Request the agent to cancel your account and provide your account information when asked. Don’t forget to ask for a confirmation number or email as proof of cancellation.

Essential Information for Cancelation

When canceling your Segpay subscription, you will need to provide at least two out of the following three types of search criteria:

  • Credit Card: The last four digits of the credit card used for the subscription.
  • Email Address: The email address associated with your Segpay account.
  • Purchase ID: The unique identifier for your purchase or subscription.

Once you have this information, you can proceed with canceling your subscription using any of the methods mentioned above.

Deadline for Canceling Your Segpay Subscription

There is no specific deadline for canceling your Segpay subscription as long as it is done before the next billing cycle. However, it is crucial to cancel your subscription in advance to avoid being charged for another period. We recommend canceling well before the renewal date to ensure a smooth cancellation process.

Refund Policies

In general, Segpay does not provide refunds for membership fees once a subscription has been canceled. However, if you believe you have a valid reason for a refund, you can contact Segpay’s customer support to discuss your situation. Refunds are evaluated on a case-by-case basis and are not guaranteed.

To request a refund, you can contact Segpay through one of the following methods:

  • Phone: Call Segpay’s customer service at 1-866-450-4000 (U.S. customers) or +1-954-414-1610 (international customers). Provide your account information and reason for the refund request.
  • Email: Send an email to, specifying your request for a refund. Include your account information and explain in detail the reason for your refund request.

Remember that refund processing times may vary. While refunds are typically processed within 5-7 business days, certain payment methods may take longer to complete the refund transaction.

Please note that refunds are not guaranteed and will be reviewed according to Segpay’s refund policy. Providing a clear and valid reason for your refund request can increase the likelihood of it being approved.

In conclusion, canceling your Segpay subscription can be done through various channels such as the self-service portal, phone, email, or webchat. Remember to provide the necessary information and follow the instructions provided to complete the cancellation process successfully. If you believe you have valid grounds for a refund, reach out to Segpay’s customer support and discuss your situation with them.

Reminder: Always make sure to double-check your subscription status and keep an eye out for a confirmation email or any updates regarding your subscription’s cancellation.

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