If you need to cancel a Sephora order, don’t worry – it’s a relatively straightforward process. Follow the steps below to cancel your order and, if necessary, receive a refund:
- Check the status of your order: The first step is to log in to your Sephora account and navigate to the “My Account” section. From there, click on “Orders” to review the status of your recent purchases.
- Cancel the order online: If your order is still within the cancellation window, you’ll be able to cancel it directly through the website. Locate the specific order you want to cancel and look for the “Cancel Order” button. Click on it to proceed with canceling your order.
- Contact Sephora customer support: If you’re unable to cancel the order online or if the cancellation window has closed, you can reach out to Sephora’s customer support for further assistance. Call their toll-free number at 1-877-SEPHORA (1-877-737-4672) and provide the representative with your order details. Kindly request them to help you cancel the order.
It’s important to note that cancellation becomes increasingly difficult once an order has been processed and sent to the warehouse. If you are unable to cancel your order following the above steps, you may have to wait for the package to arrive and then initiate a return for a refund.
Sephora Order Cancellation Fees and Penalties
Luckily, Sephora does not charge any cancellation fees or penalties for canceling an order, as long as the cancellation is made within one hour of placing the order. It’s crucial to act within this window to avoid any potential complications.
However, it’s worth mentioning that if you book beauty services through Sephora and cancel within 24 hours of your appointment or fail to show up without canceling, there may be associated fees. In such cases, you could be charged a fee equal to 1/3 of the service fee.
How Long Does it Take to Receive a Refund?
Once you have successfully canceled your Sephora order, you can expect to receive your refund within 1-7 business days. However, please keep in mind that this timeframe is an estimate and may vary depending on your financial institution. In some cases, it may take longer for the refund to be processed and reflected in your account.
If your order was canceled, any pre-authorization for the transaction will be removed from your account within this period. If you haven’t received your refund after the estimated timeframe, it’s advisable to contact Sephora customer support or your financial institution for further assistance.
Now you know the steps to cancel a Sephora order and what to expect in terms of refunds and potential fees. Remember to act quickly within the window of time available for cancellations to ensure a smooth process.
