Cancel Subscription and Membership

How to Cancel ShopRunner Membership Step-by-Step




Canceling your ShopRunner membership is a straightforward process. Follow these steps to cancel your membership:

  1. Visit the ShopRunner website and log in to your account.
  2. Click on “My Account” in the top right corner.
  3. From the drop-down menu, select “My Info.”
  4. Scroll down to the bottom of the page and click on “Cancel Membership.”
  5. Confirm your cancellation by clicking “Yes” when prompted.

If you prefer to cancel via email, you can send a message to with the subject line “Request to Cancel ShopRunner Membership.” Include your name, email address, and ShopRunner account number (if available) in the email’s body. Keep in mind that canceling online may be faster than using email.

To request a refund for your ShopRunner membership, follow these steps:

  1. Log in to your ShopRunner account on their website.
  2. Go to “My Account” and select “Cancel Membership.”
  3. Choose “Refund my existing term” to cancel your membership immediately and request a refund.

It’s important to note that ShopRunner does not handle refunds for individual orders. Refunds are managed by the retailer you purchased from, and you should refer to their return policy for refund requests. ShopRunner provides free return labels and free return shipping, but the ultimate decision to accept a return and issue a refund lies with the specific retailer.

If you need to contact ShopRunner customer service for refund requests, you can reach out through the following methods:

Email: Send an email to Make sure to include your first and last name, along with relevant details about your refund request.

Phone: Call ShopRunner’s customer service at 1-888-721-7467. Keep in mind that this phone number is for general customer service inquiries, so you may need to explain your refund request to the representative.

Remember, it’s always a good idea to keep records of your cancellation request and any communication with customer service for future reference.

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