Stitch Fix is a popular personal styling service that delivers curated clothing items to your doorstep. However, there may come a time when you decide to cancel your subscription. This comprehensive guide will walk you through the process of canceling your Stitch Fix account, managing your styling fees and credits, and ensuring your personal data is handled appropriately.
Methods to Cancel Your Stitch Fix Subscription
1. Canceling Through the Website
One of the easiest ways to cancel your Stitch Fix subscription is through their official website. Follow these steps:
- Log in to your Stitch Fix account
- Navigate to Account Settings by clicking on your profile icon
- Find the “Manage Fix Frequency” section
- Untick the box that says “Save me time by sending Fixes on a schedule”
- Confirm your changes
- Click on “Stop receiving Fixes automatically”
- Click “Continue” to confirm
2. Canceling via the Mobile App
If you prefer using the Stitch Fix mobile app, the process is similar:
- Open the Stitch Fix app
- Go to the “Account” section
- Untick the box that says “Save me time by sending Fixes on a schedule”
- Confirm your changes
3. Canceling via Phone Call
For those who prefer speaking with a representative:
- Call Stitch Fix customer support at (844) 386-3850 or (415) 882-7765
- Inform the representative that you wish to cancel your subscription
- Provide your subscription details
- Ensure the representative confirms your cancellation
4. Canceling via Live Chat
If you prefer online communication:
- Visit the official Stitch Fix page
- Click on the “Live Chat With Us” option in the bottom-right corner
- Log in to your account when prompted
- Explain your cancellation request to the support agent
- Provide the necessary details
- Request a confirmation of your cancellation
Managing Styling Fees and Unused Credits
When canceling your Stitch Fix subscription, it’s important to understand how your styling fees and unused credits will be handled:
Styling Fees
- The $20 styling fee is non-refundable
- It cannot be transferred to another person or rolled over to a future delivery
- If already charged for an upcoming Fix, it will be applied as a credit toward items you keep from that specific order
- The styling fee will not be refunded if you cancel your subscription
Unused Credits
- Canceling your subscription does not automatically refund any unused credits
- These credits are typically applied to your current or upcoming order
- Unused credits are not refundable upon cancellation of your subscription
Returning Items After Cancellation
If you need to return items after canceling your subscription, follow these general steps:
- Notify Stitch Fix: Inform the company about your decision to cancel and return items
- Package the Items: Ensure the items are unused and in the same condition as received
- Ship the Items: Return the items at your own expense, including a copy of the invoice and packing slip
- Wait for Refund Processing: Stitch Fix will process the refund according to their policy
Note that some items, such as downloadable content or opened software, are generally non-returnable and non-refundable.
Deleting Your Personal Data
To ensure your personal data and account information are completely removed from Stitch Fix’s system:
- Request Account Deletion:
- Log in to your Stitch Fix account
- Navigate to profile settings
- Select “Contact Customer Service” to request account deletion
- Alternatively, email
hello@stitchfix.comwith your request - Confirm the Request: Wait for an email confirmation from Stitch Fix that your account has been deleted
- Take Precautions Before Deletion:
- Use any remaining credit or gift cards
- Ensure all pending orders are received and returned if necessary
- Cancel any active subscriptions or styling fees
Remember that while Stitch Fix will delete most of your personal information, some data may be retained for legal and business purposes.
Conclusion
Canceling your Stitch Fix account is a straightforward process that can be done through various methods. By following this guide, you can ensure that your subscription is properly canceled, your items are returned if necessary, and your personal data is handled appropriately. Always remember to review the company’s specific policies and contact customer support if you have any questions or concerns during the cancellation process.
