Trello Premium, formerly known as Trello Gold, offers advanced features for project management and collaboration. However, there may come a time when you need to cancel your subscription. This guide will walk you through the cancellation process, explain what happens to your data, and provide information on refunds and special circumstances.
Cancelling Your Trello Premium Subscription
Cancelling your Trello Premium subscription is a straightforward process that can be completed in a few simple steps:
Step 1: Log into Your Trello Account
Begin by logging into your Trello account on the official Trello website. It’s important to note that you can only manage subscriptions from the web version of Trello, as the desktop and mobile apps do not support subscription management.
Step 2: Access the Billing Page
Once logged in, navigate to the billing page by following these steps:
1. Expand the sidebar
2. Click on Settings
3. Select Billing
Step 3: Locate the Cancel Subscription Option
Scroll down to the bottom of the billing page until you find the Cancel link. This link will initiate the cancellation process.
Step 4: Follow the Cancellation Process
After clicking the cancel link, Trello may ask for feedback or a reason for cancelling. This step is typically optional but can help Trello improve their service. Follow the on-screen instructions to proceed with the cancellation.
Step 5: Confirm the Cancellation
Review your cancellation details carefully before confirming. Once you’ve confirmed, you should receive a confirmation email shortly after completing this step.
What Happens After Cancellation?
When you cancel your Trello Premium subscription, several changes will occur:
Continuation of Service
Your Premium subscription will remain active until the end of your current prepaid service period. This means you’ll continue to have access to Premium features until your subscription officially ends.
Reversion to Free Plan
After your prepaid period ends, your Workspace will automatically revert to the free plan or the plan you have selected if you are downgrading.
Existing Boards and Cards
It’s important to note that your existing boards and cards will remain accessible even after cancelling your Premium subscription. You won’t lose any of the data you’ve already created.
Limits of the Free Plan
Once your Premium subscription ends, you’ll be subject to the limitations of the free plan. Here are some key restrictions to be aware of:
- File Attachments: You’ll be limited to 10 MB file attachments.
- Boards per Workspace: You can have up to 10 boards per Workspace. However, existing boards beyond this limit will remain accessible until you create new ones.
- Advanced Features: You’ll lose access to Premium features such as unlimited boards, custom backgrounds, stickers, and advanced attachments.
- Collaborators: The free plan limits the number of collaborators you can have in a Workspace.
- Advanced Views: Features like saved searches, calendar and map views, and advanced checklists will no longer be available.
Refund Policies
Trello’s refund policy for Premium subscriptions is as follows:
Within the First 14 Days
Trello offers a 14-day money-back guarantee for new Premium subscriptions. If you cancel within this 14-day period, you are eligible for a full refund without any questions asked.
After the Initial 14-Day Period
Once the 14-day period has expired, refunds are generally not offered. If you cancel your subscription after this initial period, you will not receive a refund. However, in exceptional cases, you might be able to request a refund by contacting Trello’s support team, though this is not guaranteed.
Cancelling as a Non-Administrator
If you’re not the Workspace administrator but need to cancel the Trello Premium subscription for your organization, follow these steps:
- Identify the Workspace Administrator: Determine who has the necessary permissions to manage billing and subscription settings.
- Contact the Workspace Administrator: Request that they cancel the Trello Premium subscription following the steps outlined earlier in this guide.
- Alternative Options: If you can’t contact the administrator, consider the following:
- Contact Trello Support
- Reach out to your organization’s IT department
- Seek help from the Atlassian Community
Conclusion
Cancelling your Trello Premium subscription is a simple process, but it’s essential to understand the implications for your workspace and data. By following this guide, you can ensure a smooth transition back to the free plan while retaining your important project information. Remember to consider the timing of your cancellation in relation to refund policies and to communicate effectively with your team about the changes in available features.
