Canceling your Vivint home security service can seem daunting, but with the right information and approach, you can navigate the process smoothly. This comprehensive guide will walk you through the steps to cancel your Vivint APX Alarm service, provide insights on potential challenges, and offer alternatives you might consider.
Understanding the Cancellation Process
Before diving into the steps, it’s important to understand that canceling a Vivint contract isn’t always straightforward. The company may try to retain your business, and there might be financial obligations to consider. However, with persistence and the right approach, you can successfully terminate your service.
Step-by-Step Cancellation Guide
1. Contact Vivint Customer Service
The first and most crucial step is to reach out to Vivint’s customer service department.
- Phone Number: 1-800-216-5232
- What to Expect: You may be directed to the loyalty department, where representatives might attempt to retain your business. Stay firm in your decision if you’re sure about canceling.
2. Prepare Necessary Information
Before making the call, gather the following information:
- Your customer name
- Service number
- A brief statement explaining your reason for cancellation
Having this information ready will help streamline the process and demonstrate your seriousness about canceling.
3. Address Outstanding Balances
One potential hurdle in canceling your service is dealing with any remaining financial obligations:
- If you’ve financed your equipment, you’ll need to pay off the remaining balance.
- In some cases, you might be required to pay at least half of the remaining contract cost, even if the equipment is paid off.
Be prepared for this discussion and consider your options before the call.
4. Sign the Notice of Cancellation
After speaking with the representative:
- You’ll receive a notice of cancellation via email.
- Sign and return this notice promptly to officially cancel your service.
5. Verify the Cancellation
To ensure the process is completed correctly:
- Call back and verify that your account has been canceled.
- Keep records of all conversations and correspondence for future reference.
Alternative Options to Consider
Before finalizing your cancellation, consider these alternatives:
1. Transfer Your Contract
If you’re moving, you can transfer your contract to another person:
- There’s a $99 transfer fee.
- The equipment must be paid off.
- The new contract holder must agree to the terms or sign a new contract.
2. Extenuating Circumstances
In certain situations, Vivint may allow you to exit the contract without penalties:
- Death
- Bankruptcy
- Military deployment
You’ll need to provide documentation to support these claims.
Post-Cancellation: What to Expect
After successfully canceling your Vivint service:
- Your system will remain functional locally (you can arm and disarm it).
- It will no longer be monitored by Vivint.
- You’ll lose app functionality.
Timeframe for Cancellation
The cancellation process can vary:
- It may take effect immediately upon confirmation.
- Alternatively, it might conclude at the end of your current billing cycle.
Always verify the effective date of cancellation with the customer service representative to avoid any misunderstandings.
Returning Equipment
If you’ve leased equipment from Vivint:
- You’ll need to return it according to their instructions.
- Failure to do so may result in additional fees or charges.
Final Thoughts
Canceling your Vivint APX Alarm service requires patience and persistence. By following these steps and being prepared for potential challenges, you can navigate the process more smoothly. Remember to keep detailed records of all interactions and always verify the status of your cancellation to ensure it’s processed correctly.
Whether you’re canceling due to a move, financial reasons, or simply a change in your security needs, this guide should help you through the process. If you encounter any difficulties or have specific questions about your situation, don’t hesitate to ask for clarification from Vivint’s customer service representatives.
