How to Cancel WOW Internet: A Comprehensive Step-by-Step Guide

Canceling your WOW Internet service doesn’t have to be a daunting task. Whether you’re moving, switching providers, or simply no longer need the service, this guide will walk you through the process step-by-step. We’ll cover everything from cancellation methods to equipment return and potential fees. Let’s dive in!

Cancellation Methods

There are two primary ways to cancel your WOW Internet subscription: online through chat or over the phone. Let’s explore both options in detail.

Online Cancellation via Chat

1. Log into your WOW account: Visit the WOW website and access your account using your login credentials.
2. Locate the chat feature: Look for the chat option, typically found in the support or contact section.
3. Initiate a chat: Start a conversation with a WOW customer service representative.
4. Request cancellation: Clearly state that you want to cancel your WOW Internet subscription.
5. Follow instructions: The representative will guide you through the cancellation process, which may include verifying your account information and confirming your decision.

Phone Cancellation

1. Dial the customer service number: Call WOW at 1-866-496-9669.
2. Navigate the phone menu: Follow the prompts to reach a customer service representative.
3. Speak with a representative: Once connected, inform them that you wish to cancel your WOW Internet service.
4. Provide necessary information: Be prepared to verify your account details and answer any questions about your decision to cancel.
5. Confirm cancellation: Ensure that the representative clearly confirms your service cancellation and provides any necessary follow-up instructions.

Equipment Return Process

After canceling your WOW Internet service, you’ll need to return any rented equipment to avoid additional charges. Here’s what you need to know:

Requesting the Return Box

• WOW will typically send you a return box after your cancellation is processed.
• If you don’t receive a box, contact customer support to request one.

Packing the Equipment

1. Gather all rented equipment, including:
2. Modem
3. Router
4. Cables
5. Any other WOW-provided items
6. Carefully pack the equipment into the provided return box.
7. Follow the included instructions for proper packing.

Returning the Equipment

1. Seal the box using the provided tape.
2. Attach the free return label to the box.
3. Choose one of the following return methods:
4. Mail the box back to WOW using the pre-paid label.
5. Drop off the box at a location specified by WOW customer support.

Important Timeframe and Penalties

• Return deadline: You must return the equipment within 10 business days after service disconnection or the last day of equipment use.
• Late return penalties: Failure to return equipment on time may result in charges for repair or replacement, potentially $150 or more.

Tips for a Smooth Return

1. Keep a record of the return tracking number if available.
2. Request and retain a receipt when dropping off the equipment.
3. Review your final bill to ensure no unexpected equipment charges appear.

Understanding Early Termination Fees

If you’re on a contract with WOW, you may be subject to an early termination fee (ETF) when canceling your service. Here’s what you need to know:

24-Month Contract ETF

• Maximum fee: Up to $345
• Applies when canceling before the contract term ends

No ETF Scenarios

1. Month-to-month plan: If you’re not on a contract, you can cancel anytime without an ETF.
2. 30-day trial period: New customers can cancel within the first 30 days without incurring an ETF.

Potential ETF Waivers

While WOW doesn’t have a general waiver policy, you might avoid the ETF if:
– WOW or its subcontractors fail to provide reliable service as outlined in your agreement.

Partial Cancellation: Keeping Internet While Canceling TV

If you want to cancel your WOW TV service but keep your Internet, follow these steps:

1. Contact WOW via phone (1-866-496-9669) or live chat.
2. Inform the representative of your desire to cancel TV but retain Internet service.
3. Verify your account information.
4. Confirm the changes and request an email confirmation of the updated service plan.
5. Arrange for the return of TV-specific equipment while retaining Internet equipment.

Final Thoughts

Canceling your WOW Internet service requires careful consideration of your contract terms, equipment return, and potential fees. By following this guide, you can navigate the cancellation process smoothly and avoid unexpected charges. Remember to:

• Choose the cancellation method that works best for you (online or phone).
• Return all equipment promptly to avoid additional fees.
• Understand your contract terms and potential early termination fees.
• Keep records of all communications and transactions during the cancellation process.

With these steps in mind, you’ll be well-prepared to cancel your WOW Internet service efficiently and effectively.