Are you looking to cancel your Ashley Furniture order? Whether you made the purchase in-store or online, we’ve got you covered with this step-by-step guide. Follow these instructions to cancel your order hassle-free.
Check the Terms and Conditions
If you made an in-store purchase, check the terms and conditions provided to you at the time of purchase. These may be located on the back of your receipt. Understanding the cancellation policy for your specific order is crucial.
Contact Customer Care for Online Orders
For online orders, call Ashley Furniture’s Customer Care at 866-436-3393 to modify or cancel your order. Make sure to have your order details ready for a smoother process. You will receive an email confirmation once your change or cancellation has been processed.
Return Shipped Products
If your product has already been shipped, you can still return it under Ashley Furniture’s Return Policy. Be sure to review the return policy on their website or contact Customer Care for detailed instructions on returning shipped items.
Cancel Delivery Orders
If you have a No-Hassle Delivery + Assembly or Doorstep Delivery order, contact Customer Care at 866-436-3393 to cancel. If you cancel at least 48 hours before the scheduled delivery, Ashley Furniture will simply cancel your order. However, if you cancel within 48 hours of the delivery date, your credit card will be charged the delivery fees.
Check In-Store Purchase Terms and Conditions
For in-store purchases, refer to the terms and conditions provided to you at the time of purchase. Each store location may have its own policies regarding cancellations and returns. Contact the store where you made the purchase for specific instructions.
It’s important to note that Ashley Furniture’s cancellation policy typically allows for three days to cancel an order. After this period, a cancellation fee of 30% may apply for all canceled orders. However, it’s always recommended to check the terms and conditions provided to you to determine the specific policy for your order.
Remember, staying informed about the cancellation process and following the necessary steps will help you cancel your Ashley Furniture order smoothly.
