Navigating the world of pet food subscriptions can be a journey, and sometimes, it’s necessary to say goodbye. If you’ve decided to part ways with Tails.com, fear not – we’ve got you covered with a straightforward guide on how to cancel your subscription seamlessly.
The Cancellation Process: A Step-by-Step Guide
- Log in to Your Account: The first step in the cancellation process is to log in to your Tails.com account. This will give you access to your personal dashboard and account settings.
- Navigate to the Quick Links Section: Once you’re logged in, locate the “Quick Links” section on your dashboard. This handy feature will serve as your gateway to the cancellation process.
- Select ‘Cancel’: Within the Quick Links section, you’ll find the “Cancel” option. Click on it, and you’ll be taken to the cancellation page.
- Choose ‘Cancel Deliveries’: On the cancellation page, you’ll be presented with various options. Select “Cancel Deliveries” to initiate the process of terminating your subscription.
- Confirm Your Decision: After selecting the cancellation option, Tails.com will likely ask you to confirm your decision. Review the details carefully and proceed with the confirmation.
- Receive Confirmation: Once you’ve completed the cancellation process, Tails.com will send you a confirmation email to the email address associated with your account. This email serves as proof of your successful cancellation.
Pausing Your Subscription: A Temporary Break
If you’re not quite ready to bid farewell to Tails.com but need a temporary break, you can choose to pause your subscription instead. To do this, follow the same initial steps (logging in and navigating to the Quick Links section), but instead of selecting “Cancel,” look for the “Pause Deliveries” option.
From there, you’ll be able to specify the duration of your pause, ensuring that your dog’s tailor-made feeding plan remains intact and ready to resume when you’re ready.
What Happens to the Food?
One common concern when pausing or canceling a pet food subscription is the fate of any prepared food. With Tails.com, you can rest assured that any food already prepared for your furry friend will be stored and delivered once your subscription resumes or a new order is placed.
Contacting Customer Service
If you encounter any issues or have additional questions during the cancellation or pausing process, don’t hesitate to reach out to Tails.com’s customer service team. You can contact them directly through your online account, by emailing customerservice@tails.com, or by calling their helpline at 020 3322 4242.
