If you’re no longer satisfied with TorGuard’s VPN or other privacy services, you may want to cancel your subscription and potentially request a refund. In this blog post, we’ll guide you through the process of canceling your TorGuard subscription and requesting a refund if you’re eligible.
Canceling Your TorGuard Subscription
To cancel your TorGuard subscription, follow these simple steps:
- Log in to Your TorGuard Account: Access the TorGuard website and log in to your account using your credentials.
- Navigate to “My Services”: Once logged in, navigate to the “Services” section and click on “My Services.”
- Find Your Subscription: Locate the subscription you wish to cancel from the list of active services.
- Request Cancellation: Click on “Manage” next to the subscription, then select “Request Cancellation.”
- Remove Payment Information: To ensure no further charges, remove your credit card details or any other payment method associated with the subscription.
- Submit a Support Ticket (Optional): If you encounter any issues during the cancellation process or need assistance, you can submit a support ticket to TorGuard’s customer service team.
It’s important to note that TorGuard subscriptions automatically renew, so if you don’t want to continue being charged, you must officially cancel your subscription.
Requesting a Refund from TorGuard
TorGuard offers a 7-day money-back guarantee for its products and services. If you’ve purchased a subscription within the last 7 days and wish to request a refund, here’s how you can proceed:
- Check Refund Eligibility: Ensure that your purchase falls within TorGuard’s 7-day refund window.
- Contact Customer Support: Send an email to helpdesk@torguard.net or reach out to their customer support team via chat or phone, explaining your reason for requesting a refund.
- Provide Purchase Details: Be prepared to provide your order number, subscription details, and any other relevant information requested by the support team.
- Follow Instructions: TorGuard’s support team will guide you through the refund process and provide instructions on how to proceed.
Keep in mind that TorGuard reserves the right to deny refund requests if they believe the request is not valid or if the service has been misused.
