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How to Cancel a Vinted Order Step-by-Step Guide

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20231112 165851

How to Cancel a Vinted Order: A Step-by-Step Guide

Are you looking to cancel an order on Vinted? Whether you changed your mind or encountered an issue, canceling an order is possible with a few simple steps. In this guide, we will walk you through the process of canceling a Vinted order and provide some important tips to consider. Let’s get started!

Canceling an Order on Vinted

Please note that orders can only be canceled if they haven’t been shipped yet. Once an order has been shipped, cancellation is no longer possible. Here’s how you can cancel an order on Vinted:

  1. Open the chat window with the seller. You can do this by clicking on the chat icon or the username of the seller.
  2. In the chat window, look for the “i” button in the top-right corner of the screen and click on it.
  3. A menu will appear with various options. Select “Cancel Order” from the list.
  4. Choose a valid reason for cancellation from the available options or type your own reason.
  5. Once you’ve selected the reason, click on the “Cancel Order” button to proceed.
  6. If the seller has already created a shipping label but hasn’t shipped the item yet, you may need to contact Vinted support for assistance.

Important Reminders

  • It’s important to note that canceling a sale without mutual agreement may result in a negative review being automatically published on your profile. To avoid this, try to reach an agreement with the seller before canceling the order.
  • If you cancel an order after mutual agreement, negative feedback can be avoided.

Returning an Item on Vinted after Canceling an Order

If you have received an item and decided to return it after canceling the order, you can request a return from the seller. Follow these steps:

  1. Contact the seller through the Vinted chat to discuss the return process. It’s important to communicate openly and clearly with the seller.
  2. Once the seller agrees to accept the return, you can proceed with the return process. However, please keep in mind that the buyer is usually responsible for return shipping costs unless the seller suggests otherwise.
  3. Pack the item securely, ensuring that all original packaging materials, such as bubble wrap and papers, are included.
  4. Ship the item back to the seller using a trackable shipping method. It’s crucial to share the tracking information with the seller to confirm the return shipment.
  5. Once the seller receives the returned item and confirms its condition, they should issue a refund. If any issues or disputes arise during the return process, don’t hesitate to contact Vinted’s customer support for assistance.

Refund Processing Time

The time it takes to receive a refund on Vinted after returning an item may vary. If the refund is being issued to your Vinted balance, it usually takes around 48 hours. However, if the refund is being sent to your bank account, it can take 5-10 business days. In exceptional cases, refunds may take up to 30 days.

Remember to reach out to Vinted’s customer support if you experience any delays or have concerns about the refund process.

By following these steps and guidelines, canceling an order on Vinted and returning an item can be a hassle-free experience. Remember to communicate effectively with the seller and follow Vinted’s policies for a smooth resolution.

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