Cancel Subscription and Membership

How to Cancel Freedom Mobile Service Step-by-Step




Are you looking to cancel your Freedom Mobile service? Whether you’re switching carriers or no longer need your current plan, we’ve got you covered with a step-by-step guide to help you navigate the cancellation process.

1. Contact Freedom Mobile Customer Service

To cancel your Freedom Mobile service, you need to contact their customer service directly. You can do this by dialing 611 from a Freedom Mobile phone or calling 1-877-946-3184 from any other phone.

2. Explain Your Intentions

When you reach out to Freedom Mobile, explain that you want to cancel your service. Be prepared to provide your account details, such as your phone number and any other necessary information requested by the representative.

3. Check for Refund Eligibility

If you decide to cancel your Freedom Mobile service within 15 days of signing up and you’ve used less than your allocated data amount, you may be eligible for a refund. However, if you cancel after 15 days, you may be liable to pay an early cancellation fee. It’s important to inquire about any potential refunds or fees during your conversation with customer service.

4. Explore Alternatives

If you’re experiencing difficulties reaching Freedom Mobile’s customer care service, you can try booking a callback using their special access number. However, if you’re looking to switch carriers while keeping the same phone number, you can go to your new service provider and request to port your number. They will then reach out to Freedom Mobile to transfer your number on your behalf, which should result in the cancellation of your Freedom Mobile service.

5. Verify Early Cancellation Fee

The early cancellation fee for Freedom Mobile varies depending on your specific plan and the remaining MyTab balance on your account. To get accurate information regarding your specific situation, it is recommended to check your contract terms or contact Freedom Mobile directly at 1-877-946-3184.

6. Negotiate the Cancellation Fee (if desired)

While negotiating the early cancellation fee with Freedom Mobile is possible, success is not guaranteed. Here are some tips that may help you during the negotiation process:

  • Explain your reasons for wanting to cancel and why you believe the fee should be waived or reduced.
  • Research alternative providers and their plans to use as leverage during negotiations.
  • Be polite, patient, and persistent during the negotiation process.
  • If you have been a long-standing customer or have multiple lines with Freedom Mobile, mention this, as it may increase your chances of success.

Keep in mind that there is no guarantee that Freedom Mobile will agree to waive or reduce the early cancellation fee, but it’s worth trying to negotiate as it could potentially save you money.

By following these steps, you should be able to cancel your Freedom Mobile service smoothly and efficiently. Remember to clarify any refund eligibility, explore alternative options, and negotiate the cancellation fee if desired. Good luck with your cancellation process!

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