Cancel Subscription and Membership

How to Cancel Albert Account Step-by-Step




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If you’re looking to cancel your Albert account, whether it’s the app itself or the Albert Genius subscription, you’ve come to the right place. We’ll guide you through the process step-by-step, so you can easily cancel your account without any hassle.

Canceling Albert Account through the App

  1. Open the Albert app on your device.
  2. Navigate to the “Profile” tab located at the bottom of the screen.
  3. Look for the “Help Center” or “Help” option, depending on the version of the app you’re using.
  4. From the help section, choose “Close my Albert account” or “Contact Support.”
  5. Compose a message requesting to cancel your account with the phrase “Cancel Genius.”

Alternatively, you can send an email to and ask them to cancel your account. Make sure to mention that you want to cancel your Albert Genius subscription.

Please note that the steps may slightly vary depending on the version of the app you are using. If you run into any issues or need assistance, don’t hesitate to reach out to Albert support by texting 639-37.

Canceling Albert Investment Account Effect

If you cancel your Albert, it may have implications for your Albert investment account. It is recommended to contact Albert support by texting 639-37 to clarify the specific consequences of canceling your subscription on your investment account. This will ensure a smooth transition and provide further assistance if needed.

Withdrawing Funds from Albert Investment Account

To withdraw funds from your Albert Savings or Albert Investment account, follow these steps:

For Albert Savings

  1. Open the Albert app on your device.
  2. Go to the “Profile” tab.
  3. Tap on “Transfer money.”
  4. Choose “Cash” as the institution you’re sending funds from and select your external bank account as the destination.

For Albert Investing

  1. Open the Albert app on your device.
  2. Go to the “Profile” tab.
  3. Tap on “Transfer money.”
  4. Choose “Investing” as the account you’re sending money from and select your external bank account as the destination.

Please note that the withdrawal process may take a few business days to complete. If you encounter any issues or need further assistance, you can contact Albert support by texting 639-37 or emailing

Processing Time for Albert Investment Account Withdrawal

After withdrawing funds from your Albert investment account, it typically takes 2-3 business days for the funds to be available in your external bank account. It’s important to note that weekends and holidays are not considered business days. If you have recently deposited cash into your investment account, you may need to wait 5 business days before withdrawing the funds due to anti-money laundering and risk management policies.

In conclusion, canceling your Albert account is a simple process that can be done through the app or by contacting customer support via email. Remember to consider the impact canceling your Albert Genius subscription may have on your account and reach out to support for any clarifications or assistance with your investment account.

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